Lux Gym Shift Lead — Experience & Operations | Free Workouts

Saints & Stars; Amsterdam; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Free workouts at Saints & Stars

Competitive salary

Growth opportunities

Fun and dynamic work atmosphere

Partner discounts

Résumé du poste

Saints & Stars in Amsterdam is seeking a Shift Coordinator to be the central hub of the club, leading the Front Desk team, 40+ Star Trainers, and a busy 250-workout weekly cycle.

You will manage daily operations, uphold our 5-star service standard, and support hiring, coaching, and annual appraisals, ensuring unforgettable member experiences.

Join a growing team with a competitive salary, opportunities for growth, free workouts, and partner discounts.

Qualifications

• 1-2 years of shift leader/manager experience in the customer service sector, preferably in hospitality or sports.
• Affinity with Saints & Stars and familiarity with its concepts and structure.
• Interest in fitness and sports.
• Excellent leadership skills.
• Friendly, enthusiastic, and hands-on attitude.
• Ability to think quickly and adapt to various situations.
• Experience with scheduling and managing staff budget.
• Weekend availability.

Responsabilités

• Act as the direct assistant to the Club Manager, executing all duties across the chain of command.
• Manage and supervise the Front Desk team and external contractors.
• Master and exemplify the Experience Ambassador roles and company standards.
• Participate in the Front Desk team to maintain overall customer experience.
• Assist the Club Manager with the hiring process for Experience Ambassadors: reviewing applications, selecting candidates, conducting interviews, collecting contract documents, arranging training, and following up on trial month reviews.
• Address employee matters, including designing personal improvement plans, instructing the Shift leaders on handling issues, and following up on staff events.
• Ensure club maintenance and hygiene.
• Access and manage the Master file for data extraction, number analysis, budget estimates, and attend weekly management meetings.
• Follow up with Shift leaders on staff schedules, pin reports, stock orders, etc.
• Conduct periodic sit-downs with shift leaders and the Club Manager to discuss club matters, and hold yearly appraisal talks with Shift leaders and Experience Ambassadors.
• Manage scheduling, ordering, and inventory.

Connaissances

Leadership

Customer service

Scheduling

Budget management

Description du poste

Saints & Stars in Amsterdam is seeking a Shift Coordinator to be the central hub of the club, leading the Front Desk team, 40+ Star Trainers, and a busy 250-workout weekly cycle.

You will manage daily operations, uphold our 5-star service standard, and support hiring, coaching, and annual appraisals, ensuring unforgettable member experiences.

Join a growing team with a competitive salary, opportunities for growth, free workouts, and partner discounts.