Lufthansa Cargo Handling Supervisor

Lufthansa Cargo; Hoofddorp; On-site; EUR 42,000 - 62,000; Full time

Job summary

Lufthansa Cargo is seeking a Cargo Handling Supervisor to lead dynamic teams and ensure seamless cargo operations at the airport. You will monitor LCAG handling processes, supervise staff, and coordinate with GHA to meet contracts and SLAs.

The role requires a high school diploma, 5 years in logistics or airfreight, fluency in Dutch and English, strong leadership and communication skills, and willingness to travel and work flexible shifts. Apply with resume and motivation letter.

Qualifications

• High school diploma or GED is required.
• 5 years’ experience in logistics, airfreight handling, and/or operations.
• Fluency in Dutch and English is required.
• Proficiency with computers, including MS Office.
• Excellent communication and leadership abilities.

Responsibilities

• Implement LCAG handling processes and monitor performance.
• Oversee GHA service performance in line with contracts and SLAs.
• Hold regular performance reviews and drive quality improvements.
• Act as main contact for GHA, especially for irregularities or escalations.
• Ensure safety and security procedures are followed.
• Coach and develop GHA staff to meet LCAG standards.
• Supervise LCAG staff, provide performance feedback, and manage staffing needs.
• Report deviations from standards and coordinate corrective actions.
• Prepare schedules, manage staffing, and authorize overtime as needed.
• Provide regular updates to local management and contribute to process improvements.

Skills

Leadership

Customer focus

Communication

Problem solving

Reliability

Dutch proficiency

English proficiency

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Take your career to new heights as a Cargo Handling Supervisor! Lead and inspire dynamic teams, ensure seamless cargo operations, and champion quality and safety at the airport. Bring your expertise to our fast-paced, global environment - where every day brings new opportunities!

Tasks

Your main tasks include, among others:

• Implementing and monitoring LCAG handling processes
• Overseeing and inspecting GHA service performance in line with contracts and SLAs
• Holding regular performance review meetings with GHA and driving quality improvements
• Acting as the main contact for GHA, especially in cases of irregularities or escalations
• Ensuring adherence to safety and security procedures
• Coaching and developing GHA staff to meet LCAG standards
• Supervising and supporting LCAG staff, including providing performance feedback and managing resource planning
• Monitoring and reporting deviations from agreed standards, ensuring corrective actions are taken
• Preparing schedules, managing staffing needs, and authorizing overtime when necessary
• Providing regular updates to local management and contributing to process improvements
  

Requirements

The ideal Cargo Handling Supervisor should meet the following requirements:

• High school diploma or GED
• Minimum 5 years’ experience in logistics, airfreight handling, and/or operations
• Fluency in both Dutch and English
• Proficiency with computers, including MS Office
• Excellent communication and leadership abilities
• Strong problem-solving skills with a customer-focused approach
• Demonstrated reliability, professionalism, and ability to work collaboratively
• Willingness to travel and work flexible shifts
  

Please submit your resume and motivation letter as part of your application for this position. Thank you!
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the Netherlands/Europe.