Lounge Supervisor — Luxury Bar & Guest Experience Lead

Corendon Hotels & Resorts; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Staff hotel discounts (9000+ Marriott)

Personal coaching & training

Career opportunities within Corendon

Social activities & events

Mondi restaurant discounts (25%)}},{

Job summary

Corendon Hotels & Resorts is seeking a W Lounge Supervisor for W Amsterdam. You will supervise W Lounge, In Room Dining, and Banqueting to deliver luxury service and a seamless on-brand experience in a lively, international setting.

You will lead the Lounge Team, drive energy and style, and ensure guest satisfaction through exemplary service, schedules, and stock management, including HR-related tasks and performance coaching. Night and weekend shifts are expected.

Qualifications

• Minimum of 1 year experience in the same or similar role.
• Fluency in English.
• Dutch and any other language is appreciated.
• Preferably experience in nightlife venues (bars/lounges).
• Work Permit for The Netherlands is required.

Responsibilities

• Supervise the day to day operations of the W Lounge and bar, In Room Dining and Banqueting to ensure luxury service and on-brand W experience.
• Ensure smooth communication and cooperation with other departments across the hotel.
• Be the scene expert with knowledge of hotel activities and offerings.
• Manage administrative duties like schedules and stock counts.
• Handle HR tasks including appraisals, coaching, and performance reviews.
• Motivate the team to achieve high performance and enforce discipline when needed.
• Ensure adherence to service standards and SOPs from order to guest interaction.
• Deliver Whatever/Whenever service and personalize guest experiences.
• Maintain a clean, sparkly environment and handle weekends/evenings/nights on floor.
• Work in a fast-paced, high-energy environment with loud music.

Skills

Fluency in English

Dutch language

Team leadership

Customer service

Hospitality experience

Job description

Corendon Hotels & Resorts is seeking a W Lounge Supervisor for W Amsterdam. You will supervise W Lounge, In Room Dining, and Banqueting to deliver luxury service and a seamless on-brand experience in a lively, international setting.

You will lead the Lounge Team, drive energy and style, and ensure guest satisfaction through exemplary service, schedules, and stock management, including HR-related tasks and performance coaching. Night and weekend shifts are expected.