Logistics Program Manager: Customer Excellence

APL Logistics; Rotterdam, Den Haag; On-site; EUR 39,000 - 52,000; Full time

Benefits offered by this job

Cash bonus plan

Pension plan

Training opportunities

Open team atmosphere

Employee engagement events

Job summary

APL Logistics seeks a Program Management Specialist to drive process improvements and project delivery for Key Accounts, based in Rotterdam. The role spans development, KPI monitoring, and cross-functional collaboration with product and origin teams.

You will act as the main customer contact for daily questions, while training internal teams and supporting Sales opportunities. English proficiency is required, Dutch is a plus.

Qualifications

• Strong analytical capabilities and data-driven thinking.
• Ability to translate data into a compelling story and actionable solution.
• Proven experience leading projects and cross-functional teams.
• Solid knowledge of supply chain processes such as Freight Forwarding, Consolidation, and Transportation.
• Customer-centric attitude and mindset for delivering value.
• Strong understanding of IT and supply chain data structures.
• Excellent listening and communication skills with internal and external stakeholders.
• Fluent English; Dutch language skills are a plus.

Responsibilities

• Support and manage the development of projects to raise the efficiency of services for Key Accounts and Customer Service.
• Serve as primary customer contact for any daily process related question, problem, or support.
• Establish and ensure excellent customer care: continuous improvement of internal processes and reporting to process owners.
• Own the monitoring of regular KPI calls across origin and destination teams to drive service improvement.
• Support training for internal teams in customer-specific processes as per LP where needed.
• Support KAM in identifying opportunities for process improvement and sales opportunities.
• Manage forecasting and carrier allocation in close cooperation with product teams, origin teams, and customer.

Skills

Strong analytical skills

Data storytelling

Project leadership

Supply chain process knowledge

Customer-centric mindset

IT and data structures knowledge

Excellent listening and communication

English proficiency

Job description

APL Logistics seeks a Program Management Specialist to drive process improvements and project delivery for Key Accounts, based in Rotterdam. The role spans development, KPI monitoring, and cross-functional collaboration with product and origin teams.

You will act as the main customer contact for daily questions, while training internal teams and supporting Sales opportunities. English proficiency is required, Dutch is a plus.