Key Account Manager

APL Logistics; Netherlands; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Cash Bonus Plan

Pension Plan

Training & development

Open team atmosphere

Birthday/long-service benefits

Job summary

APL Logistics in the Netherlands is seeking a seasoned Key Account Manager to lead strategic accounts within our international freight network. You will own revenue growth, manage quotes and contracts, and drive profitability across the customer portfolio.

In this role you will develop long-term account plans, nurture executive relationships, and upsell value-added services while coordinating cross-functional teams to deliver on commitments. Fluency in Dutch and English is required.

Qualifications

• Ownership mentality with accountability for high-quality outcomes.
• Strong customer orientation and business acumen.
• At least 5 years in logistics, international trade preferred.
• Bachelor or Master in Business Administration, preferably Logistics.
• Fluency in Dutch and English; German is a plus.
• Excellent presentation and communication skills.

Responsibilities

• Achieve annual sales targets.
• Manage quotes and contracts.
• Improve profitability of services offered.
• Increase volume, sales, and profit.
• Customer Growth and development of existing business.
• Actively upsell new services to existing customers.
• Drive customer projects and strategic partnerships.
• Maintain a solid account plan with 12–18 month pipeline.
• Strategic account planning and development strategy for portfolio.
• Develop and implement plans to achieve renewals and avoid leakage.

Skills

Ownership

Results-driven

Customer orientation

Presentation skills

Time management

Planning skills

Independent worker

Dutch-English fluency

German asset

Education

Bachelor/MBA in Business Administration, preferably Logistics

Tools

Excel

PowerPoint

Dynamics CRM

Job description

At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.

Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of 'I' and 'You'. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.

Right now, we’re looking for a new colleague to join our Key Account Management Team in the position of Key Account Manager.

Main Responsibilities:

• Achieve annual sales targets
• Manage quotes and contracts
• Improving the profitability of the services offered
• Increase volume, sales, and profit
• Customer Growth
• Further development of existing customer business
• Actively up-sell new services/business with existing customers
• Drive customer projects
• Chair/management of QBR's and ABR's
• Solid account plan in pace including 12-18 months pipeline
• Strategic account planning
• Creation and implementation of the development strategy for the relevant customer portfolio
• Stakeholder relationship development, from transactional to strategic partnerships across all customer levels
• Develop and implement plan to achieve customer renewals & avoid leakage
• Identification and implementation of savings potentials for the customer(s)
• Joint ownership of accounts receivable KPI
• Voice of the customer with internal APLL stakeholders & teams

What we are looking for:

• Someone who takes ownership of their work, drives results, and holds themselves accountable for delivering high-quality outcomes. A hands-on mentality, flexible, able to work independently but also as part of a team.
• High customer orientation paired with strong business acumen
• At least 5 years of experience in logistics, preferably in international trade logistics in a similar role
• Bachelor / Master of Business Administration, preferably Logistics
• Fluency in Dutch and English is a must, knowledge of German would be an asset
• Excellent presentation and communication skills, both written and verbal
• Strong time management, good at priority setting, determined, good organizational and planning skills
• Intermediate or higher knowledge of Excel and competent PowerPoint skills
• Knowledge of CRM tools like Dynamics

Key areas of results:

• Achieve / exceed the set volume and profitability budgets
• Customer retention & expansion of the APL Logistics services used by the customer
• Improving profitability for our global operations with the customer
• Complete and correctly recorded offers and contracts
• Complete and well maintained pipeline
• Strategic account plan in place and implementation of the included development projects

What we are offering:

• Participation in our global Cash Bonus Plan
• Pension Plan
• Regular trainings and excellent development opportunities within APL Logistics globally
• Working in an open team with a supportive working atmosphere
• Various benefits for birthdays, marriage, childbirth, long service as appropriate
• Office located in the city of Rotterdam by the river
• Local and regional activities focused on employee engagement throughout the year

The typical salary range for this position is: €65.000 - €95.000 (paid on 13-month salaries + holiday allowance)

The actual salary offer will take into account multiple factors including skills and experience. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

This role is also open in alternative locations (Hamburg, Germany). The local salary ranges will be shared accordingly before the interview process.