Program Management Specialist

Jobtailor; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Jobtailor in Rotterdam seeks a results-driven professional to support and manage projects that raise the efficiency of services for Key Accounts and Customer Service. You will be the primary contact for daily process questions, problems, or support.

You will establish excellent customer care through continuous improvement and reporting to the process owner, monitor KPI calls across origin and destination teams to drive service improvements, and support internal training on customer-specific

Qualifications

• Strong analytical skills and ability to translate data into actionable solutions.
• Experience in leading projects across cross-functional teams.
• Expertise in supply chain processes like freight forwarding, consolidation, transportation.
• Customer-centric attitude and mindset.
• Excellent listening and communication skills with internal and external customers.
• English proficiency required; Dutch knowledge is a plus.

Responsibilities

• Support and manage development of projects to raise efficiency of services for Key Accounts and Customer Service.
• Serve as primary customer contact for daily process questions, problems, or support.
• Establish and ensure excellent customer care with continuous improvement and reporting to process owners.
• Own monitoring of KPI calls across origin and destination teams to drive service improvement.
• Support training of internal teams in customer-specific processes as per LP where needed.
• Support KAM in identifying opportunities for process improvement and sales opportunities.
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Skills

Strong analytical skills

Data storytelling

Project leadership

Supply chain knowledge

Customer-centric

IT in supply chain

Communication skills

English proficiency

Job description

• Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
• Being primary customer contact for any daily process related question, problem, or support
• Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
• Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
• Support training relevant APLL internal teams in customer specific processes as per LP where needed
• Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Requirements

• Strong analytical skills
• Ability to translate data into a story and solution
• Previous experience in leading projects
• Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
• Customer Centric attitude and mindset
• Strong understanding of IT and supply chain data structures
• Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.
• Proficiency in English is required, knowledge of Dutch would be an asset

Core Competencies: Demonstrates strong analytical skills and a customer-centric mindset, with expertise in Supply Chain Processes and the ability to translate data into actionable solutions. Proficient in managing projects and improving internal processes to enhance service delivery.