Logistics Customer Success Specialist

Rhenus Logistics; Tilburg; On-site; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Growth opportunities

Flex budget

Personal development

Job summary

Rhenus Warehousing Solutions in Tilburg is seeking a Customer Service Employee Level B to independently manage daily customer service processes for one or more clients. You will coordinate inbound and outbound orders, escalate issues when needed and act as the key link between customers, Operations, Transport and Account Management.

You will handle inquiries, incidents and complaints, monitor progress to resolution and drive improvements in service levels while maintaining proactive customer

Qualifications

• Customer-focused with proactive mindset and ability to manage multiple stakeholders
• 1–3 years of relevant experience in customer service within logistics/warehousing
• Strong planning, time management and workload prioritisation abilities

Responsibilities

• Independently coordinate inbound and outbound order flows and ensure adherence to agreements
• Handle ad-hoc customer questions, incidents and complaints and monitor progress to resolution
• Identify recurring issues and translate into practical improvement proposals
• Provide customers with accurate information about services and maintain regular contact (daily/weekly calls, MBRs)
• Plan and prioritise own workload and follow up with internal departments when SLAs are at risk
• Keep knowledge, work instructions and customer processes up to date and share with colleagues
• Escalate issues beyond authority to Senior Customer Service Employee or Team Lead when needed
• Prepare and maintain customer support information and routine reports (invoicing, KPI)

Skills

Customer service

Logistics experience

Stakeholder management

Education

HBO level understanding

Tools

Logistics software

Job description

Rhenus Warehousing Solutions in Tilburg is seeking a Customer Service Employee Level B to independently manage daily customer service processes for one or more clients. You will coordinate inbound and outbound orders, escalate issues when needed and act as the key link between customers, Operations, Transport and Account Management.

You will handle inquiries, incidents and complaints, monitor progress to resolution and drive improvements in service levels while maintaining proactive customer