Customer Service Supervisor

DSV; Moerdijk; On-site; EUR 32,000 - 47,000; Full time

Benefits offered by this job

28 vacation days

8% holiday allowance

Personal development opportunities

Freedom to take initiative in informal

Job summary

DSV in Moerdijk is seeking a Customer Services Supervisor to lead a dedicated team serving major consumer brands both nationally and internationally. You will manage day-to-day operations from Logistiek Park Moerdijk and ensure clear communication with customers and stakeholders.

The role emphasizes coaching, delivering on customer agreements, monitoring processes, and preparing KPI reports. You’ll conduct monthly client reviews and have the freedom to shape the role in our open, informal team

Qualifications

• At least 2 years of leadership experience.
• Affinity with logistics and transport a plus but not required.
• Positive, enthusiastic personality with a talent for motivating teams.
• Solution-oriented and process-minded approach to serving customers.
• Strong communication skills in Dutch and English.

Responsibilities

• Oversee day-to-day operations of the customer service team.
• Coach and develop team members and ensure adherence to customer agreements.
• Monitor logistics processes, identify disruptions, and inform stakeholders of changes or delays.
• Prepare KPI reports and discuss results with the operations manager and team.

Skills

Leadership experience

Logistics affinity

Motivating teams

Customer service mindset

Dutch & English communication

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Move forward as Customer Services Supervisor at DSV in Moerdijk

Are you ready for the next step in your customer service career? In Moerdijk, you will lead an enthusiastic team working for major, well-known consumer brands both nationally and internationally. A challenging role with impact and responsibility.

You get it done

You’re responsible for the day-to-day operations of our customer service team. At Logistiek Park Moerdijk a 240,000 m² warehouse, the largest connected warehouse in the Benelux. And you contribute to this: you’re on it.

How you do this? You are the go-to person for both your team and the customer. Whether it’s a change in the collaboration or operational issues, you ensure clear communication to all stakeholders. You monitor process progress and step in when needed. You also conduct monthly client reviews via phone, Teams, or onsite in Moerdijk. You achieve this by:

• coaching, motivating, and supporting your team daily in their development;
• delivering on customer agreements and ensuring optimal customer satisfaction;
• closely monitoring logistics processes, identifying disruptions quickly, and informing all involved parties promptly about changes or delays;
• preparing KPI reports and discussing them regularly with both the operations manager and your team.

Your team stands out within DSV through its open, informal atmosphere and strong sense of togetherness. Colleagues always support one another. You’ll be given the trust and freedom to shape this role in your own way.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

And to do all of this in such a dynamic market, together with so many talented colleagues, is just fantastic!” says Philip Verweij, Site Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 2 years of leadership experience;
• affinity with logistics and transport is a plus, but not required;
• a positive, enthusiastic personality with a talent for motivating teams;
• a solution-oriented and process-minded approach to serving customers;
• strong communication skills in both Dutch and English.

It all counts for this vacancy of Customer Services Supervisor in Moerdijk. And of course, it’s important that you feel at home with us. That will certainly be the case if you’re proactive, bold, and eager to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary within scale I, ranging from € 2,911 to € 4,200, aligned with the knowledge and experience you bring;
• 28 vacation days per year and 8% holiday allowance;
• plenty of opportunities for personal development;
• the freedom and space to take initiative in an informal environment.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.