Logistics Account Manager CFH North

Philips Lighting Spain SL.; Eindhoven; On-site; EUR 45,000 - 65,000; Full time

Job summary

Signify seeks a logistics-focused professional to bridge the Customer Fulfillment Hub, Sales, and customers to optimize operations. You will drive improvements, manage SLAs, and foster collaboration with key customers to align logistics processes with cost and sustainability goals.

You will work with Dutch and English language requirements, leveraging SAP knowledge and stakeholder collaboration to deliver value across global distribution and customer order processes.

Qualifications

• Bachelor's or master's degree in a relevant field.
• Minimum 3 years of experience in operations, customer order processes, global distribution, finance, or IT systems.
• Fluency in Dutch and English.
• Analytical mindset and strong communication skills.
• Collaborative approach with internal/external stakeholders.

Responsibilities

• Bridge the Customer Fulfillment Hub, Sales, and the Customer's logistics to optimize operations.
• Drive logistics improvements to meet quality, sustainability, and cost targets.
• Establish logistics relationships with key customers to foster collaboration.
• Serve as the contact point for sales to manage contractual requirements.
• Define, implement, and monitor the Logistics Customer Service Offer and SLAs.
• Communicate our logistical customer service offer internally and externally.
• Understand customer requirements toward DC and related systems; elaborate solutions and costs.
• Identify improvement opportunities and define a project pipeline.
• Drive implementation of customer-specific improvements in alignment with stakeholders.
• Represent logistics in Customer performance reviews.

Skills

Analytical mindset

Digital proficiency

Strategic thinking

Strong communication

Negotiation skills

Collaboration

Education

Bachelor's or Master's degree in Business, Supply Chain, Finance, or IT

Tools

SAP

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

• Bridges the respective Customer Fulfillment Hub, the Sales organization, and the Customer’s logistics department. Facilitates communication and coordination to optimize logistics operations and meet strategic goals.
• Drives Logistics improvements on customer level to ensure quality, sustainability, and cost targets are met, taking into account Customer NPS O&D metrics and performance indicators.
• Establishes a logistics-to-logistics relationship with key (Retail & Professional) customers to foster collaboration and mutual understanding of logistics processes.
• Serves as the contact point for our sales organization to manage Customer logistics contractual requirements, ensuring compliance and satisfaction.
• Defines, formalizes, implements, maintains, and monitors execution of the Logistics Customer Service Offer and Service Level Agreements of Signify, addressing key logistics components.
• Communicates and creates awareness of our Logistical customer service offer, internally and externally.
• Understands customer requirements towards DC and related systems, elaborates solutions and associated costs within CFH.
• Identifies improvement opportunities on cost, quality, and service, and defines a project pipeline.
• Drives implementation of customer-specific improvements in alignment with customers, sales, and other stakeholders.
• Represents logistics in Customer performance reviews.

More about you

• Bachelor's/Master's degree in Business, Supply Chain, Finance, or IT
• Minimum 3 years of experience in operations, customer order processes, global distribution, finance, or IT systems
• Analytical mindset, digital proficiency, strategic thinking, strong communication, and negotiation skills
• Collaborative approach with internal/external stakeholders and customer-centric attitude
• SAP knowledge is an advantage
• Fluency in Dutch/English

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.

We are Signify

We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

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Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy

Signify North America Corporation (\"Signify\") will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.