Learning Consultant (Ed-Tech) — Impactful Customer Success

Academy to Innovate HR (AIHR); Rotterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Office Rotterdam

Office Amsterdam

Flexible hours

Home office after onboarding

Healthcare

Job summary

AIHR is seeking a Customer Success Manager with Ed-tech experience to empower B2B clients to implement successful learning initiatives and foster a culture of learning. You’ll serve as a strategic advisor beyond account management, guiding customers in designing and delivering impactful learning journeys.

You’ll manage onboarding, learning adoption, and renewal cycles, collaborating with stakeholders across organizations to drive measurable performance and long-term partnerships.

Qualifications

• 4+ years in a client-facing role in Ed-Tech or E-learning.
• Proven track record managing a portfolio of 50+ clients.
• Demonstrable experience building multi-stakeholder relationships.
• Strong English communication and proposal-writing skills.

Responsibilities

• Onboard clients and drive learning adoption from onboarding to renewal.
• Act as strategic advisor and help design impactful learning journeys.
• Support Growth Account Executives with renewals and expansions.
• Build relationships with key stakeholders (CHRO, Head of L&D, HR).

Skills

Client-facing experience

Ed-tech experience

Portfolio management

Stakeholder engagement

English proficiency

Tools

HubSpot

Excel

Job description

AIHR is seeking a Customer Success Manager with Ed-tech experience to empower B2B clients to implement successful learning initiatives and foster a culture of learning. You’ll serve as a strategic advisor beyond account management, guiding customers in designing and delivering impactful learning journeys.

You’ll manage onboarding, learning adoption, and renewal cycles, collaborating with stakeholders across organizations to drive measurable performance and long-term partnerships.