Lead - Solution Engineer

Freshworks; Utrecht; On-site; EUR 65,000 - 85,000; Full time

Job summary

A leading software company is seeking a Lead Solutions Engineer in Utrecht. The role involves engaging with customers, providing technical expertise, and driving pre-sales efforts. Ideal candidates will have strong communication skills in Dutch and experience in SaaS or technology environments. This position offers an opportunity to contribute to customer success and satisfaction.

Qualifications

• 5-7 years of relevant experience in a technical pre-sales role.
• Ability to explain complex concepts simply.
• Experience with ITSM/ITIL methodologies.

Responsibilities

• Engage with mid-market and enterprise customers.
• Drive pre-sales engagements and customer satisfaction.
• Participate in technical sales presentations and workshops.

Skills

Native level communication skills in Dutch

Technical pre-sales experience

Customer engagement skills

Presentation skills

Complex sales cycle experience

Job description

Job Description

We are looking for a Lead Solutions Engineer to support the continued growth of our business in the Netherlands. You will play a critical role by being the technical expert that helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

As a Lead Solutions Engineer you will utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships, presenting value based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Role Profile

• Engage with various mid-market and enterprise customers at all levels
• Foster key relationships with sales Account executives and prospects and drive pre-sales engagements
• Mentor junior solution engineers with technical strategies and approaches to solving customer problems
• Drive high levels of customer satisfaction
• Ability to work as part of a team and work closely with your extended teams
• Keep informed and deliver new product updates with internal and external stakeholders
• Nurture long-term partnership value by becoming a trusted advisor to customers
• Drive the technical win by evangelizing, enabling and engaging with customers
• Work alongside Account executives providing domain expertise to assist in closing business
• Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
• Scope and ensure the success of proof-of-concepts (POCs)
• Collaborate with partners to develop joint solutions

Qualifications

• Native level written and oral communication skills in Dutch are required. Proficiency in French additionally would be an added advantage
• Minimum 5-7 years of relevant experience in a similar technical pre-sales or channel role, preferably in SaaS or software product environments
• Ability to explain complex technical concepts in a simple manner. Tell me like I am five
• Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure
• You possess excellent customer and partner facing and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Excellent communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A colleague who enjoys working in a high-energy team environment

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting