Enterprise Account Manager

Freshworks; Utrecht; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Life and Permanent disability insurance

Learning and reading budget of up to €1,000 per year

25 days of annual Paid-Time-Off (PTO)

Additional days paid time off for every year of service

Company Funded Employee Assistance Program (EAP)

Discounted Tax Support Services

Job summary

A leading software company located in Utrecht is seeking an Enterprise Account Manager. You will be responsible for growing key accounts, building trusted partnerships, and leading complex sales cycles. The ideal candidate will have over 5 years of experience in SaaS sales and must be proficient in English and Dutch. This position offers a full-time role with competitive benefits including a learning budget and paid time off.

Qualifications

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles.
• Experience working with enterprise customers, exceeding goals, with a focus on long-term value creation.
• Business level proficiency in English and Dutch.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals.
• Build trust with executives by addressing critical challenges.
• Lead complex sales cycles end-to-end.
• Champion collaboration across teams.
• Build a strong pipeline with accurate forecasting.

Job description

Talent Acquisition | SAAS | EU, APAC and the US markets | Presidents Club 2019

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long‑term, trusted partnerships.

What you’ll do:

• Engage, discover & drive results: Grow key accounts through upsell, cross‑sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the Sales Process: Lead complex sales cycles end‑to‑end, securing strategic wins and fostering long‑term partnerships.
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & Prospect: Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• Experience that counts: 5+ years of experience in SaaS or solution‑based sales, account management, or customer‑facing roles with a track record of success in an aligned territory.
• Strategic mindset: Curiosity, collaboration, adaptability: you’re open to learning and comfortable navigating change.
• Consultative approach: Experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long‑term value creation.
• Strong communicator: You are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
• Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus. Business level proficiency in English and Dutch is a must.

Additional Information

These are some benefits you can expect from us in return

• Life and Permanent disability insurance
• Learning and reading budget of up to €1,000 per year
• 25 days of annual Paid‑Time‑Off (PTO)
• Additional days paid time off (PTO) for every year of service for the first 5 years of your employment
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Software Development

Location: Amersfoort, Utrecht, Netherlands