Lead Partner Hub UX Architect

Booking Holdings, Inc.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Global travel discounts

Generous leave

Job summary

Booking.com is seeking a Lead UX for the Digital Partner Ecosystem to drive end-to-end partner experiences on Partner Hub. You will translate partner and business needs into conversion-optimised journeys, establish a reusable component library, and define standards for a headless platform while ensuring coherence across channels.

The role focuses on improving partner satisfaction and conversion performance, guiding editorial and infrastructure teams, and coordinating with external resources to

Qualifications

• Customer insights – translate partner needs into design decisions using quantitative and qualitative signals.
• Design thinking – create customer-centric solutions aligning with business goals.
• Design systems – maintain a component-based system ensuring consistency across journeys and surfaces.
• Structured content & information architecture – design navigation hierarchies and taxonomies for multi-surface setups.
• Business acumen – relate UX work to Booking.com objectives and commercial impact.
• Team collaboration – engage stakeholders and motivate collaborators to deliver.
• Project management – break down work, prioritize tasks, and manage timelines.
• Technical literacy – collaborate with engineers on frontend architectures and hypotheses testing.

Responsibilities

• Lead the UX workstream within the headless migration, aligning with infrastructure and editorial leads to maintain coherent experience as the delivery model evolves.
• Track and improve UX/conversion metrics and qualitative signals to steer priorities and communicate trade-offs to stakeholders.
• Own and prioritise the UX design and UX tech backlogs across current and headless platforms, balancing impact and resources.
• Represent partner perspectives in decisions about platform architecture, CMS structure, and new feature design to reduce friction and improve findability.
• Coordinate external design/engineering resources with clear requirements and quality expectations.

Skills

Customer insights

Design thinking

Design systems

Information architecture

Business acumen

Team collaboration

Project management

Technical literacy

Job description

Booking.com is seeking a Lead UX for the Digital Partner Ecosystem to drive end-to-end partner experiences on Partner Hub. You will translate partner and business needs into conversion-optimised journeys, establish a reusable component library, and define standards for a headless platform while ensuring coherence across channels.

The role focuses on improving partner satisfaction and conversion performance, guiding editorial and infrastructure teams, and coordinating with external resources to