Lead Housekeeping Manager | Elevate Guestroom Excellence

The Hoxton; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Food on shift

Free night at The Hoxton

Volunteer time off

Employee discounts

Job summary

The Hoxton in Amsterdam seeks a Head Housekeeper to lead the housekeeping team and manage all housekeeping staff. Reporting to the General Manager, you will uphold The Hoxton’s high standards of cleanliness and presentation across all spaces, including rooms and public areas.

You will train, coach and develop your team, manage budgets and labour costs, and collaborate with Front Office and Maintenance to ensure guest satisfaction.

Qualifications

• Minimum of 2 years experience in a similar role.
• Experience of Micros Fidelio Opera or a similar front desk operating system.
• Previous experience in a similar role.
• An eagle-eye for detail and high standards of service.

Responsibilities

• Lead the Housekeeping team to ensure guest rooms and public areas are spotless.
• Train the team on house keeping SOPs and ensure consistent application.
• Coach and develop staff, fostering pride and growth.
• Set objectives to ensure efficient, high-quality cleaning across all hotel spaces.
• Maintain relationships with Front Office and Maintenance for guest satisfaction.

Skills

Team leadership

Attention to detail

People management

Hospitality mindset

Tools

Micros Fidelio Opera

Job description

The Hoxton in Amsterdam seeks a Head Housekeeper to lead the housekeeping team and manage all housekeeping staff. Reporting to the General Manager, you will uphold The Hoxton’s high standards of cleanliness and presentation across all spaces, including rooms and public areas.

You will train, coach and develop your team, manage budgets and labour costs, and collaborate with Front Office and Maintenance to ensure guest satisfaction.