LATAM Account Associate — Renewals & Growth (Remote)

Atlassian; Amsterdam; Hybrid; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Bonuses and equity options

Job summary

Atlassian is looking for an experienced Account Associate to enhance customer value realization through the Atlassian System of Work. This role involves managing a portfolio of Enterprise customers while collaborating with sales teams to drive account growth.

The ideal candidate has over 3 years of experience in account management or customer success, with strong communication skills and familiarity with the Atlassian product suite. You'll play a key role in elevating customer retention and discovering new opportunities.

Qualifications

• 3+ years of experience in account management or customer success with enterprise customers.
• Ability to navigate complex business needs and requirements.
• Familiarity with Atlassian product suite and CRM tools.

Responsibilities

• Deliver best in class Net Retention and Gross Retention rates.
• Manage a diverse portfolio of Enterprise customers.
• Collaboratively sell with Atlassian Solution Partner sales representatives.

Skills

Account management

Customer success

Sales

Consultative sales approach

CRM tools (Salesforce preferred)

Tools

Salesforce

Tableau

Zoom

Job description

Atlassian is looking for an experienced Account Associate to enhance customer value realization through the Atlassian System of Work. This role involves managing a portfolio of Enterprise customers while collaborating with sales teams to drive account growth.

The ideal candidate has over 3 years of experience in account management or customer success, with strong communication skills and familiarity with the Atlassian product suite. You'll play a key role in elevating customer retention and discovering new opportunities.