KLM Customer Service Agent Dutch

Cygnific; Amsterdam; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Travel allowance

Home office allowance

25 vacation days

Pension plan

Flight discounts

Training program

Job summary

Cygnific, a KLM subsidiary based in Amsterdam, is hiring a Customer Service Representative to assist passengers by phone with bookings, flights, luggage, and Loyalty program questions. You will learn CRM and reservation systems during an 8-week paid training at the office, full-time during onboarding, with cross-training for multiple products.

The role offers a hybrid model, a seven-month contract with long-term potential, 25 vacation days, travel and home-office allowances, and an

Qualifications

• Must have HAVO or MBO 4 diploma.
• Fluent in Dutch and English (spoken and written).
• Preferably experience in a call center or customer service.
• Willing to work irregular shifts, including weekends.
• Able to work full-time (40 hours per week) during onboarding and thereafter.

Responsibilities

• Assist passengers on the phone with bookings, flights, luggage, upgrades, and loyalty program questions.
• Find quick, suitable solutions and strive to exceed passengers' expectations.

Skills

Customer service

Phone support

Dutch language

English language

Teamwork

Communication

Education

HAVO/MBO 4 diploma

Tools

CRM systems

Reservation software

Job description

*start date 2nd and 23rd of November, 7th of December*

What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!

Ready for take-off?

As a customer service representative, you are the ears and voice of KLM. You assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers’ expectations.

Your onboarding

To prepare yourself for your new job, you start with a paid training of 8 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!

• Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.

Our offer:

• A salary of € 2646,75 gross per month based on: 40 hours per week.
• A seven-month contract with the prospect of a long-term collaboration.
• 25 vacation days based on a full-time employment contract.
• Irregularity allowances.
• Hybrid working: the ability to work from home at least two days a week.
• A travel allowance of €0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted, but the costs are automatically deducted from your salary.
• A work from home allowance of €2.40 per day.
• A holiday allowance, a festive end-of-year bonus, a good pension plan and a discount on KLM flight tickets through a so-called IPB (if place available) scheme, after one year of employment.
• Working from abroad (Max. 3 times a year for 4 weeks, completion of your training/trial period). Please note: specific rules apply.
• Additional training and the opportunity to develop further.
• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
• Social events such as an annual party, Cygnific BBQ and a little Friday XXL every three months
• You have at least a HAVO or MBO 4 diploma.
• Preferably you have experience working in a call center or customer service.
• Dutch and English come fluently from your mouth and keyboard (must).
• You understand how (complex and technical) computer systems work.
• You have an affinity with KLM, a talent for teamwork and an international outlook.
• You are willing to work irregular shifts and sometimes work on weekends. Our opening times: Mon-Sun 7AM - 10PM. Most shifts you are needed on is Mon-Sun between 7AM and 7PM.
• During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours or 32 hours are also possible).

Who are we?

Cygnific is a proud subsidiary of KLM. And guess what? We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines and Curaçao.

At Cygnific you are part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done, but they also love to have fun along the way.

Are you ready for customer service at the highest level?

Do you have any questions? Then you can contact one of our Recruiters via [e-mail] or send a message to [phone]