Key Holder 21h

& Other Stories; Den Haag; On-site; EUR 24,000 - 34,000; Part time

Benefits offered by this job

Staff discount 20%

HIP (Incentive Program)

25 days annual leave

Employee Assistance Program

Corporate Benefits

Company pension

Job summary

& OTHER STORIES is seeking a part-time Key Holder to support exceptional customer experiences, lead by example, and assist the management team in store operations. You will energise and drive the team to create an authentic, personalized shopping journey.

You will help with opening/closing, stock delivery, and collaborate with leadership to optimise store performance, while modelling the brand across customer interactions.

Qualifications

• Retail/hospitality experience with store operations, including opening/closing and stock intake.
• Customer-focused and enjoy engaging with people.
• Genuine interest in products and sharing enthusiasm with customers.
• Adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done.
• Strong communicator, actively listen to understand needs.
• Eager to learn and open to feedback.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills.

Responsibilities

• Deliver excellent customer experience through styling advice, product knowledge, and engaging store environment.
• Take responsibility for opening/closing procedures and support to management.
• Interpret sales data and collaborate with leadership to optimise store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee day-to-day store operations like delivery, replenishment, and shop floor cover.
• Act as a brand ambassador, embodying company values.

Skills

Customer-focused

Strong communicator

Adaptable

Action-oriented

Eager to Learn

English language skills

Job description

Job Description

As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment


• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed


• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store


• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards


• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence


• Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.


• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.


• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers


• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.


• Action-oriented: Proactive and driven to take initiative and get things done.


• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.


• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.


• Comfortable working varied hours, including evenings, weekends, and holidays.


• English language skills

Additional Information

This is apart-timepositionwith an average of between 21hours per week.

An integrity check via the warning register of thestichtingFraudeAanpakDetailhandelis part of the application procedure.

Benefits

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team,you’llenjoy a20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Programhere.

In addition to this,Netherlands-based colleagues also receive:

• 25 daysof annual leave


• Employee Assistance Program to support a healthy work-life balance


• Corporate Benefits


• Company pension scheme

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.