Key Holder 21h

& OTHERSTORIES; Den Haag; On-site; EUR 13,000 - 17,000; Part time

Benefits offered by this job

Staff discount

HIP program (Incentive)

25 days annual leave

Employee Assistance Program

Corporate Benefits

Company pension

Job summary

& OTHER STORIES is seeking a part-time Key Holder to shape exceptional customer experiences and support the store team in Den Haag. You will lead by example, delivering outstanding service, energising the team, and driving a welcoming, authentic shopping journey.

You will be responsible for store opening/closing, monitoring operations, and collaborating with leadership to optimise performance while ensuring brand standards and a memorable customer interaction.

Qualifications

• Retail experience or hospitality background.
• Strong interpersonal skills and customer focus.
• Ability to open/close store and support management.

Responsibilities

• Deliver exceptional customer experiences with styling advice and product knowledge.
• Lead and inspire a team of sales assistants to maintain service standards.
• Oversee opening/closing procedures and store operations.
• Interpret sales data and support store leadership to boost performance.
• Act as a brand ambassador and uphold company values.
• Ensure efficient stock delivery, replenishment, and floor coverage.

Skills

Customer service

Leadership

Communication

Store operations

English proficiency

Job description

Job Description

As a Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment


• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed


• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store


• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards


• Overseeing day‑to‑day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence


• Acting as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful

Additional Information

This is a part-time position with an average of between 21 hours per week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave


• Employee Assistance Program to support a healthy work‑life balance


• Corporate Benefits


• Company pension scheme

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear- all equally important for the whole look.

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.


• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.


• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers


• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.


• Action-oriented: Proactive and driven to take initiative and get things done.


• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.


• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.


• Comfortable working varied hours, including evenings, weekends, and holidays.


• English language skills