Key Account Service Specialist

AVINOX; Rotterdam; On-site; EUR 42,000 - 66,000; Full time

Job summary

AVINOX is seeking a dedicated after-sales operations professional to manage retailer and end-user satisfaction across assigned territories in the Netherlands. You will coordinate spare-parts sales, inventory, onboarding and training of retailers, field visits, technical support, repair-case follow-up, and service-fee settlement, with a focus on delivering an outstanding service experience to end users.

You will work to maintain strong retailer relationships and assure high service standards

Qualifications

• Strong execution and service orientation with good communication.
• Willingness to accept long-term international assignment; English or another foreign language proficiency.
• Experience coordinating after-sales services with distributors; bicycle-industry experience preferred.
• Fast learner capable of adapting to new environments and acquiring new skills.

Responsibilities

• Follow up on spare-parts sales and manage inventory.
• Manage day-to-day operations of bicycle retailers in the region, onboarding and training, routine visits and technical support, repair-case follow-up, operational monitoring, and service-fee settlement.
• Maintain strong relationships and regular communication between Avinox and bicycle retailers; optimize service operations and support end users.
• Coordinate handling of major customer complaints and crises within the region, and promptly complete frontline investigations.

Skills

Execution

Service orientation

Communication skills

Customer support

Adaptability

Job description

Manage after-sales operations for Avinox bicycle retailers in assigned territories and take ownership of retailer and end-user satisfaction:

• Follow up on spare-parts sales and manage inventory.
• Manage the day-to-day operations of bicycle retailers in the region, including retailer onboarding and training, routine visits and technical support, repair-case follow-up, operational monitoring, and service-fee settlement.
• Maintain strong relationships and regular communication between Avinox and bicycle retailers. Optimize retail service operations, provide effective support to retailers, and deliver an excellent service experience to end users.
• Coordinate the handling of major customer complaints and crises within the region, and promptly complete frontline investigations assigned by management.

Requirements

• Strong execution, service orientation, communication skills, enthusiasm for supporting retail partners, and a high sense of responsibility.
• Willingness to accept a long-term international assignment, with English or another foreign-language proficiency.
• Experience coordinating and operating after-sales services with distributors; technical skills, bicycle-industry experience, or a passion for cycling are preferred.
• A strong learner who can quickly adapt to new environments and acquire new skills.