Junior IT Support: Remote Diagnostics

Doohgroup; Netherlands; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Market-based salary

25 vacation days per year

Travel expense reimbursement

Pension scheme

Informal working environment

Shared lunch twice a month

Job summary

DooH Solutions & Services is seeking an IT support assistant to ensure our clients’ digital assets function reliably. You will check assets daily and remotely resolve issues, working with field engineers to support them from afar.

You will handle emails and calls, create tickets, configure equipment, set up VPN tunnels, and log all actions in our ticketing system. An MBO level 3 IT education and Windows/IP knowledge are valued.

Qualifications

• 32–40 hours per week availability.
• Solution-oriented attitude.
• Strong communication skills.
• Motivated to learn and develop professionally.
• MBO level 3 IT education (IT-related preferred).
• Knowledge of Windows and IP networks.

Responsibilities

• Check all clients' digital assets daily and remotely resolve malfunctions.
• Regularly support field engineers remotely and communicate with them.
• Handle incoming emails and phone calls and create tickets.
• Configure equipment, set up VPN tunnels, and prepare for field engineers.
• Record all actions in the ticketing system.

Skills

Solution oriented

Excellent communication

Motivated learner

Education

MBO level 3 IT education (preferred)

Tools

Windows

IP networks

VPN configuration

Ticketing system

Job description

DooH Solutions & Services is seeking an IT support assistant to ensure our clients’ digital assets function reliably. You will check assets daily and remotely resolve issues, working with field engineers to support them from afar.

You will handle emails and calls, create tickets, configure equipment, set up VPN tunnels, and log all actions in our ticketing system. An MBO level 3 IT education and Windows/IP knowledge are valued.