IT Support Employee

Prodrive Technologies; Eindhoven; Hybrid; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Performance-based salary

33 days leave

Pension plan

Travel allowance

Growth plan

Career advancement

Flexible hours

Free lunch/dinner

Equipment provided

Free sports facilities

Job summary

Prodrive Technologies in Eindhoven is seeking an IT Support Employee to be the first point of contact for internal users. You will deliver fast, accurate IT support to keep our teams productive, communicate clearly, and ensure tasks are completed on time.

You will work with the 2nd line IT team, participate in on-call shifts, and continuously learn our internal systems including ServiceNow. The role offers 38-hour weeks, on-site presence, and extensive growth opportunities.

Qualifications

• Vocational IT degree (MBO) required.
• Excellent communication with a user-focused mindset.
• Ability to collaborate with 2nd line IT team.
• Maintain composure in a fast-paced environment.
• Basic understanding of IT processes and systems.
• Fluent in English; Dutch is a plus.

Responsibilities

• Act as the first point of contact for internal IT support, handling a variety of issues.
• Analyze user problems and provide timely solutions to keep employees productive.
• Collaborate with the 2nd line IT team for effective handovers and resolution.
• Communicate with users in a friendly, professional manner.
• Monitor open tickets and prioritise tasks.
• Document support cases and contribute to improved procedures.
• Participate in the on-call rotation and escalation processes.
• Learn internal systems and tools, including ServiceNow.

Skills

Strong communication

Collaborative mindset

Composure under pressure

IT basics

English fluent

Education

Vocational (MBO) IT

Job description

Do you want to make an impact and be part of a dynamic organization that is constantly pushing the limits of technology? Are you a proactive and service minded IT Support Employee? We invite you to join our IT Support department to help us to keep our technology running smoothly across Prodrive Technologies.

Summary

Location

Education

Vocational (MBO)

Function field

IT & Software Engineering

Hours

38

As an IT Support Employee, you will be the first point of contact for internal users across our organization. It is important to deliver fast, accurate, and reliable IT support that keeps our teams productive and satisfied. You’ll solve problems with precision, communicate clearly, and ensure every task is completed on time. By being proactive and professional, you’ll help create a seamless support experience that builds trust and keeps operations running smoothly.

Key Responsibilities

Act as the first point of contact for internal IT support, handling a variety of technical issues across hardware, software, and systems

Analyze user problems and provide practical, timely solutions to keep employees productive across departments

Collaborate closely with the 2nd line IT team to ensure effective handovers and resolution of complex cases

Communicate with users in a friendly, professional manner—balancing technical accuracy with a human touch

Monitor open tickets, prioritize tasks dynamically, and maintain a clear overview of service workload

Document support cases accurately and contribute to the improvement of IT support documentation and procedures

Take part in the on-call rotation and ensure proper escalation protocols are followed

Continuously learn about internal systems and tools, including ServiceNow, and participate in ongoing knowledge sharing.

What we offer

• A performance-based salary that grows with your results
• 33 days of leave per year (including public holidays) to support a healthy work-life balance
• Pension plan and travel allowance for on-site working days
• Focus on personal development with a tailored growth plan
• Wide career advancement opportunities across various technical roles and projects
• A young, entrepreneurial, and innovative company culture
• Flexible working hours in a 24/7 environment, with free lunch or dinner on-site
• iPhone, laptop, and other necessary tools to help you perform your work optimally
• Free sports facilities on campus to help you stay healthy and fit.

What you bring

• Vocational degree (Mbo) IT related
• Strong communication skills — you are the face of IT and know how to leave users with a positive experience, even when outcomes aren’t ideal
• Collaborative mindset — you work closely with the 2nd line team to ensure all issues are resolved within service level objectives
• Composure under pressure — you maintain situational awareness and prioritize effectively in a dynamic, fast-paced environment
• Basic understanding of IT processes and systems
• Fluent in English, both spoken and written, Dutch is considered a plus.

About Prodrive Technologies

We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.

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