IT Support Team Lead — Build & Mentor IT Infrastructure

Channable; Utrecht; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

GitHub

Google Cloud / Workspace

1Password

JumpCloud

Job summary

Channable in Utrecht is seeking a hands-on IT Manager to bridge business needs with reliable IT solutions. You will mentor a team of 3 IT Engineers, plan workloads, and collaborate with DevOps to maintain secure, scalable infrastructure.

You bring 5+ years IT, 2+ years in supervision, strong Windows/MacOS knowledge, security practices, and a pragmatic, people-oriented mindset. The role is hybrid with a Utrecht presence.

Qualifications

• 5+ years of IT experience with at least 2+ years in a supervisory role.
• Deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues.
• Strong coordination, communication, and crisis management skills.
• Good understanding of Security & Compliance practices.
• Fluent in English with ability to translate business needs to technical terms.

Responsibilities

• Plan, delegate, and prioritize IT workload.
• Mentor and coach team members, provide performance feedback and development opportunities.
• Tackle technical challenges with the team.
• Maintain documentation for automations and IT processes.
• Support and plan rollout of new tools and devices with smooth adoption by end-users.
• Liaise on high-impact issues with stakeholders and teams.
• Plan and review OKRs.
• Manage relationships with external IT vendors and service providers.

Skills

IT leadership

English fluency

Windows & MacOS expertise

Team mentoring

Security & compliance

Crisis management

Tools

GitHub

Google Cloud / Workspace

1Password

JumpCloud

Job description

Channable in Utrecht is seeking a hands-on IT Manager to bridge business needs with reliable IT solutions. You will mentor a team of 3 IT Engineers, plan workloads, and collaborate with DevOps to maintain secure, scalable infrastructure.

You bring 5+ years IT, 2+ years in supervision, strong Windows/MacOS knowledge, security practices, and a pragmatic, people-oriented mindset. The role is hybrid with a Utrecht presence.