IT Support Lead - People-Focused Tech Ops

Catawiki; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Catawiki, a leading marketplace for rare objects, is seeking an IT Support Lead to drive a reliable, secure, and high‑quality technology experience for its employees. You will lead the day‑to‑day IT support function and shape service standards while empowering the team.

You’ll oversee the employee IT lifecycle from onboarding and collaborate with stakeholders to ensure timely, effective assistance and continuous process improvements across the IT function.

Qualifications

• Hands-on IT leadership experience.
• Strong IT support knowledge.
• Experience coordinating with stakeholders.

Responsibilities

• Lead the day-to-day IT support function to ensure timely assistance.
• Improve processes, service standards and employee experience.
• Oversee the employee IT lifecycle from onboarding.
• Collaborate with stakeholders to align IT with business needs.

Skills

Leadership

IT support

Stakeholder management

Team development

Job description

Catawiki, a leading marketplace for rare objects, is seeking an IT Support Lead to drive a reliable, secure, and high‑quality technology experience for its employees. You will lead the day‑to‑day IT support function and shape service standards while empowering the team.

You’ll oversee the employee IT lifecycle from onboarding and collaborate with stakeholders to ensure timely, effective assistance and continuous process improvements across the IT function.