IT Support Lead

Catawiki; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Catawiki, a leading marketplace for rare objects, is seeking an IT Support Lead to drive a reliable, secure, and high‑quality technology experience for its employees. You will lead the day‑to‑day IT support function and shape service standards while empowering the team.

You’ll oversee the employee IT lifecycle from onboarding and collaborate with stakeholders to ensure timely, effective assistance and continuous process improvements across the IT function.

Qualifications

• Hands-on IT leadership experience.
• Strong IT support knowledge.
• Experience coordinating with stakeholders.

Responsibilities

• Lead the day-to-day IT support function to ensure timely assistance.
• Improve processes, service standards and employee experience.
• Oversee the employee IT lifecycle from onboarding.
• Collaborate with stakeholders to align IT with business needs.

Skills

Leadership

IT support

Stakeholder management

Team development

Job description

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one‑of‑a‑kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in‑house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale‑up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

About the role

As IT Support Lead, you will play a central role in delivering a reliable, secure, and high‑quality technology experience for Catawiki employees. You will lead the day‑to‑day IT support function, ensuring colleagues receive timely and effective assistance while continuously improving our processes, service standards, and employee experience.

This is a hands‑on leadership role combining technical support, operational ownership, team development, and stakeholder management. You will remain closely connected to day‑to‑day support while helping the team work consistently and effectively.

You will oversee the employee IT lifecycle from onboarding