IT Support Engineer – EUC / Desktop Support

A2G Consulting BV (A2G Technologies); Amsterdam; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

20 days holiday

Certification reimbursement

Tax filing assistance

Visa sponsorship

Bonus potential

Job summary

A2G Consulting, also known as "A2G Technologies", is seeking an IT Support Engineer to provide onsite and remote EUC support across Windows, Microsoft 365, Teams, and mobile devices. You will assist with device enrollment, MAC, and asset management, including meeting room tech.

The ideal candidate has 6-8 years in enterprise IT support, strong troubleshooting skills, and can deliver excellent end-user support in a hybrid environment.

Qualifications

• Bachelor or Master Degree or equivalent.
• Strong knowledge of Windows 10/11.
• Hands-on experience with Microsoft 365, Outlook, Teams, and OneDrive.
• Experience supporting Apple iPhone/iPad and Android devices.
• Knowledge of Microsoft Intune and Mobile Device Management (MDM).
• Experience supporting Microsoft Teams Rooms and video conferencing technologies.

Responsibilities

• Provide onsite and remote support for EUC, desktops, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Manage incidents and service requests using ITSM tools.
• Maintain IT asset inventory and CMDB records.
• Support meeting room technology and conference equipment.

Skills

Customer-focused

Troubleshooting

Onsite & remote support

JML (Joiner-Mover-Leaver)

Education

Bachelor/Master degree or equivalent

Tools

Microsoft 365

Microsoft Intune

MDM

Microsoft Teams Rooms

VPN

ServiceNow

Job description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for a customer-focused IT Support Engineer to provide onsite and remote technical support across End User Computing (EUC), desktop support, mobile devices, meeting room technologies, and IT infrastructure.

The ideal candidate should have hands-on experience in enterprise IT support environments, strong troubleshooting skills, and the ability to deliver excellent end-user support.

1. Desktop & End User Support

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Perform device installations, replacements, upgrades, and asset management activities.
• Handle New Joiner, Mover, and Leaver (JML) activities.
• Support and troubleshoot Apple iPhone/iPad and Android devices.
• Configure corporate email, Teams, VPN, and mobile applications.
• Support device enrollment and management using Microsoft Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot displays, cameras, microphones, speakers, and collaboration equipment.
• Perform pre-meeting checks and ensure meeting room readiness.
• Provide executive and VIP meeting support when required.

4. IT Infrastructure & Hands-on Support

• Provide onsite hands-and-feet support to Infrastructure, Network, Security, Server, and Workplace teams.
• Perform cable patching, equipment installation, hardware replacements, and connectivity checks.
• Support hardware deployments, smart hands activities, and site readiness.
• Assist with infrastructure Moves, Adds, and Changes (MAC).

5. ITSM & Operational Support

• Act as the primary onsite IT contact for end users.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
• Ensure SLA compliance and timely ticket resolution.
• Maintain accurate IT asset inventory and CMDB records.
• Participate in site audits, technology refresh projects, and continuous improvement initiatives.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong knowledge of Windows 10/11 operating systems.
• Hands-on experience with Microsoft 365, Outlook, Teams, and OneDrive.
• Experience supporting Apple iPhone/iPad and Android devices.
• Knowledge of Microsoft Intune and Mobile Device Management (MDM).
• Experience supporting Microsoft Teams Rooms and video conferencing technologies.
• Basic networking knowledge: LAN, Wi-Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or other ITSM ticketing platforms.
• Understanding of hardware troubleshooting and IT asset lifecycle management.

What do we offer?

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.