ServiceNow CMDB / CSDM Solution Architect

A2G Consulting BV (A2G Technologies); Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

20 days holiday per year

Certification reimbursement

Visa sponsorship for candidate &depend

Bonus potential

Job summary

A2G Consulting BV (A2G Technologies) is seeking an experienced ServiceNow CMDB/CSDM Solution Architect to lead enterprise CMDB transformation, CSDM implementation, and ITSM/ITOM initiatives in a hybrid Amsterdam setting.

The ideal candidate combines solution architecture with hands-on ServiceNow knowledge, ITIL process understanding, and client-facing consulting experience. 6–8 years of relevant experience is preferred.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Strong understanding of ITIL processes including CM, IT Asset, Incident, Change, Problem, and Request Management.
• Hands-on expertise in ServiceNow CMDB, CSDM, Discovery, Service Mapping, ITSM, and ITOM.

Responsibilities

• Lead end-to-end ServiceNow CMDB and CSDM implementation and transformation initiatives.
• Assess existing CMDB environments and drive CSDM data model remediation.
• Design ServiceNow workflows, functional requirements, process flows, and solution architectures.
• Define CMPs, governance frameworks, operating models, and RACI matrices.
• Lead customer workshops and collaborate with business, infrastructure, operations, and security stakeholders.
• Develop implementation roadmaps, project plans, and phased delivery strategies.
• Oversee technical consultants and developers throughout implementation.
• Prepare and present RFP responses, solution proposals, and SOWs.
• Support presales activities through ITSM/ITOM demonstrations.
• Drive ServiceNow product strategy across customers, vendors, and DevOps teams.

Skills

ServiceNow CMDB

CSDM

ITSM

ITOM

ITIL Processes

Stakeholder Management

Education

Bachelor's or Master's Degree

Tools

Service Graph Connectors

REST APIs

Discovery

Service Mapping

MID Server

Job description

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for an experienced ServiceNow CMDB / CSDM Solution Architect to lead enterprise-level CMDB transformation, CSDM implementation, and ServiceNow ITSM/ITOM initiatives.

The ideal candidate will combine strong solution architecture expertise, hands‑on ServiceNow knowledge, ITIL process understanding, and customer‑facing consulting experience.

• Lead end-to-end ServiceNow CMDB and CSDM implementation and transformation initiatives.
• Assess existing CMDB environments and drive CSDM data model remediation.
• Design ServiceNow workflows, functional requirements, process flows, and solution architectures.
• Define Configuration Management Plans (CMPs), governance frameworks, operating models, and RACI matrices.
• Lead customer workshops and collaborate with business, infrastructure, operations, and security stakeholders.
• Develop implementation roadmaps, project plans, and phased delivery strategies.
• Oversee technical consultants and developers throughout solution implementation.
• Prepare and present RFP responses, solution proposals, and Statements of Work (SOWs).
• Support presales activities through ITSM and ITOM solution demonstrations.
• Drive ServiceNow product strategy and represent the platform across customers, vendors, and DevOps teams.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• Strong understanding of ITIL processes, including Configuration Management, IT Asset Management, Incident, Change, Problem, and Request Management.
• Hands‑on expertise in ServiceNow CMDB, CSDM, Discovery, Service Mapping, ITSM, and ITOM.
• Experience defining CMDB governance, CI ownership, lifecycle management, and data quality frameworks.
• Strong knowledge of CI classes, relationships, data normalization, identification and reconciliation rules.
• Experience implementing CSDM using Crawl and Walk maturity phases.
• Understanding of MID Servers, Discovery probes and sensors, and Service Mapping patterns.
• Experience with enterprise integrations using Service Graph Connectors and REST APIs.
• Knowledge of integrations with SCCM, Microsoft Intune, and Jamf.

Good-to-Have Skills:

• Experience with Flexera for Software Asset Management and licensing.
• Knowledge of NetBox for infrastructure and network inventory management.
• Experience in telecom, utilities, or infrastructure-heavy environments.
• Understanding of ServiceNow domain separation, data segregation, and access controls.
• Knowledge of SAM, HAM, ITOM, and governance in regulated environments.
• Exposure to BMC Remedy and enterprise SaaS implementations.

What do we offer?

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.