Information Technology Support Engineer

OneSource Consulting; Noord-Holland; On-site; EUR 42,000 - 66,000; Full time

Job summary

OneSource Consulting is seeking an IT Front Office Coordinator to handle 1st/2nd line support, ticketing in ServiceNow, and escalation management. You will coordinate a team and oversee logistics, stock, and device deployments across Windows, macOS and Linux environments.

The role requires 4+ years in IT support, strong network and inventory experience, fluency in Dutch and English, and the ability to work under pressure in a multicultural setting. Expected end of 2026 with possible extension.

Qualifications

• Minimum 4 years of IT support experience with an IT/informatics background.
• Hands-on remote troubleshooting for laptops, desktops, mobiles, printers and peripherals on Windows, macOS and Linux.
• Experience installing, testing and troubleshooting network gear (routers, switches, firewalls, Wi‑Fi, cables).
• End-to-end inventory management, onboarding/offboarding, stock orders and declassification.
• Experience logging, managing and resolving incidents via ServiceNow within SLA.
• Knowledge of local task planning, queue management, workload redistribution and reporting.
• Excellent customer service, ability to work under pressure and a clean criminal record.
• Fluent English and Dutch; French or other languages is a plus.

Responsibilities

• Manage 1st and 2nd level troubleshooting and problem solving.
• Handle tickets under contracted SLA and monitor escalation process.
• Coordinate a team and organize logistics and stock.
• Perform network patching and device management.
• Maintain device deployment and shipping processes.

Skills

IT support

Remote troubleshooting

Device management

Network infrastructure

SLA management

ServiceNow

Dutch language

English language

Education

IT or Informatics degree

Tools

ServiceNow

Blancco

Job description

DURATION: ASAP - END OF 2026 WITH POSSIBILITY OF EXTENSION

JOB DESCRIPTION

As a IT Front Office Coordinator, you will:

• Manage 1st and 2nd level troubleshooting and problem solving.
• Manage tickets under the respect of contractual SLA.
• Manage the escalation process.
• Coordinate a team.
• Organize logistics and stock.
• Perform network patch and device management.

REQUIRED SKILLS:

• Minimum 4 years of experience in a similar IT support role with an IT/Informatics educational background or degree.
• Hands-on experience in remote troubleshooting, configuration, and repair for laptops, desktops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments.
• Experience with installation, testing, and troubleshooting of network infrastructure, including routers, switches, firewalls, Wi-Fi, and physical cabling.
• Experience with end-to-end inventory management, onboarding/offboarding equipment deployment, stock orders, Blancco machine declassification, and shipping.
• Experience with logging, managing, and resolving 2nd/3rd level incidents via ServiceNow within strict SLA guidelines.
• Knowledge of local daily task planning, ticket queue management, workload redistribution, SLA compliance monitoring, and reporting.
• Excellent customer service skills, ability to work under pressure, autonomous problem-solving in multicultural settings, and a clean criminal record.
• Fluent English and Dutch (written and spoken) required; French or additional European languages are a strong plus.