IT Service Desk Specialist – On-site & Remote Support

Bertelsmann-Jobs; Heijen; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Company laptop

Company phone

Travel allowance

Gym discount

Team events

Career development opportunities

Job summary

Arvato in Heijen (Gennep) is looking for a Servicedesk Employee to support colleagues across departments, handling IT questions, incidents, and basic hardware/software setup. You will join an IT team in an international logistics environment.

You will work in Heijen with occasional visits to other locations in the Netherlands, with a gross monthly salary between €2,607 and €4,164 and a path to permanent contract. A laptop, phone, travel allowance, and development opportunities are included.

Qualifications

• Must have MBO-level IT education.
• Knowledge of Windows and Microsoft Office.
• Familiarity with Microsoft Active Directory.
• Experience with remote support and Microsoft network support.
• English required; Dutch an advantage.
• Service-oriented attitude and good communication skills.

Responsibilities

• Act as first point of contact for IT-related questions and incidents.
• Register and handle requests, resolving ~70% of inquiries and escalating unresolved cases.
• Provide on-site support by visiting different departments.
• Set up and install end-user hardware and software.
• Provide remote support and assist with Microsoft network support.
• Monitor progress of requests and ensure friendly, effective support.
• Build knowledge of IT systems through daily practice and collaboration.

Skills

Windows OS

Remote support

English

Problem solving

Customer service

Education

MBO-level IT

Tools

Microsoft Active Directory

Microsoft Office

TOPdesk

Job description

Arvato in Heijen (Gennep) is looking for a Servicedesk Employee to support colleagues across departments, handling IT questions, incidents, and basic hardware/software setup. You will join an IT team in an international logistics environment.

You will work in Heijen with occasional visits to other locations in the Netherlands, with a gross monthly salary between €2,607 and €4,164 and a path to permanent contract. A laptop, phone, travel allowance, and development opportunities are included.