IT Service Desk Specialist

Bertelsmann; Echt-Susteren; On-site; EUR 29,000 - 46,000; Full time

Benefits offered by this job

Company laptop and phone

Travel allowance

Gym discount and bike plan

Team events and activities

Career development opportunities

Job summary

Arvato in Echt is seeking a Servicedesk Employee to support internal and external users with IT issues, helping colleagues work efficiently and resolving a range of IT requests.

You will be based in Echt, with occasional visits to other locations in the Netherlands. A temporary contract with potential for permanent is offered, and the role includes a company laptop and phone, travel allowance, and development opportunities.

Qualifications

• A completed MBO-level education in IT.
• Knowledge of Windows and the Microsoft Office suite.
• Familiarity with Microsoft Active Directory.
• Experience with remote support and Microsoft network support.
• A service-oriented attitude and good communication skills.
• The ability to work accurately and manage IT requests in a structured way.
• A willingness to learn and further develop your technical knowledge.
• English is required, Dutch an advantage.
• Microsoft certifications are an advantage.
• Knowledge of TOPdesk is a plus.

Responsibilities

• Acting as the first point of contact for IT-related questions and incidents.
• Registering and handling requests, resolving about 70% of IT inquiries and escalating others.
• Providing on-site support by regularly visiting different departments.
• Setting up and installing end-user hardware and software.
• Performing minor standard changes and service requests.
• Providing remote support and assisting with Microsoft network support.
• Monitoring the progress of requests and ensuring colleagues receive accessible, friendly and effective support.
• Building your knowledge of IT systems, processes and support activities through daily practice and collaboration with colleagues.

Skills

Customer service mindset

Communication skills

English language

Education

MBO-level IT education

Tools

Windows

Microsoft Office

Microsoft Active Directory

Remote support

Microsoft network support

TOPdesk (advantage)

Job description

Arvato in Echt is seeking a Servicedesk Employee to support internal and external users with IT issues, helping colleagues work efficiently and resolving a range of IT requests.

You will be based in Echt, with occasional visits to other locations in the Netherlands. A temporary contract with potential for permanent is offered, and the role includes a company laptop and phone, travel allowance, and development opportunities.