IT Service Desk Pro — On‑Site & Remote Support

Bertelsmann; Heijen; Presencial; EUR 29.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Company laptop and phone

Travel allowance

Discount on gym membership and bike计划

Team events and activities

Opportunities for professional develop

Resumo da vaga

Arvato in Heijen (Gennep) is seeking a Servicedesk Employee to support colleagues across departments, resolving IT issues and providing strong user support. You will visit different departments, set up hardware/software, and contribute to reliable IT services within an international logistics environment.

The role starts on a temporary contract with the possibility of a permanent contract. A 40-hour work week is standard, with a gross monthly salary range of €2,607 to €4,164 and opportunities

Qualificações

• A completed MBO-level education in IT.
• Knowledge of Windows and the Microsoft Office suite.
• Familiarity with Microsoft Active Directory.
• Experience with remote support and Microsoft network support.
• A service-oriented attitude and good communication skills.
• The ability to work accurately and manage IT requests in a structured way.
• A willingness to learn and further develop your technical knowledge.
• English is required, Dutch an advantage.
• Microsoft certifications are an advantage. Knowledge of TOPdesk is a plus.

Responsabilidades

• Acting as the first point of contact for IT-related questions and incidents.
• Registering and handling requests, resolving approximately 70% of regular IT inquiries and escalating unresolved cases to the appropriate department or supplier.
• Providing on-site support by regularly visiting different departments.
• Setting up and installing end-user hardware and software.
• Performing minor standard changes and service requests.
• Providing remote support and assisting with Microsoft network support.
• Monitoring the progress of requests and ensuring colleagues receive accessible, friendly and effective support.
• Building your knowledge of IT systems, processes and support activities through daily practice and collaboration with colleagues.

Conhecimentos

Windows

Microsoft Office

Active Directory

Remote support

Microsoft network

English

Dutch

Communication skills

Customer service

Problem solving

Formação

MBO IT

Ferramentas

TOPdesk

Descrição da vaga

Arvato in Heijen (Gennep) is seeking a Servicedesk Employee to support colleagues across departments, resolving IT issues and providing strong user support. You will visit different departments, set up hardware/software, and contribute to reliable IT services within an international logistics environment.

The role starts on a temporary contract with the possibility of a permanent contract. A 40-hour work week is standard, with a gross monthly salary range of €2,607 to €4,164 and opportunities