IT Helpdesk Specialist — Mac + Okta Global Support

Academic Key; Amsterdam; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Manychat in Amsterdam is seeking an IT Helpdesk Specialist to own on-site IT and support colleagues in other hubs remotely as part of a small global IT team across Amsterdam, Barcelona, São Paulo, Austin, and Yerevan. Our AI helpdesk agent handles routine queries, so you’ll handle hands-on help and complex requests with judgment.

You’ll work in a Mac-first environment (Jamf) and manage Okta-based access, network and AV tasks, and knowledge-base updates, with opportunities to grow into Access &

Formación

• 3+ years of IT support in a SaaS or cloud-first company.
• Strong macOS skills and hands-on Jamf experience.
• Hands-on Okta administration and identity tooling knowledge.
• Experience with Freshservice, GitHub and automation tools.

Responsabilidades

• On-site and remote support for Amsterdam and other hubs.
• Troubleshoot Mac and Windows devices in a Jamf-managed fleet.
• Escalate complex issues with full context to IT Admins.
• Onboard new hires with devices, accounts, and tooling access.
• Manage office IT including AV, network, and access control.

Conocimientos

macOS skills

Troubleshooting

Communication

On-call support

Herramientas

Jamf

Okta

Entra ID

SAML

OIDC

SCIM

Freshservice

GitHub

n8n

Descripción del empleo

Manychat in Amsterdam is seeking an IT Helpdesk Specialist to own on-site IT and support colleagues in other hubs remotely as part of a small global IT team across Amsterdam, Barcelona, São Paulo, Austin, and Yerevan. Our AI helpdesk agent handles routine queries, so you’ll handle hands-on help and complex requests with judgment.

You’ll work in a Mac-first environment (Jamf) and manage Okta-based access, network and AV tasks, and knowledge-base updates, with opportunities to grow into Access &