IT Associate with Dutch

GEP; Amsterdam; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

GEP Amsterdam is seeking an IT Support Specialist to join our IT Infrastructure team in the Amsterdam office. You will manage and resolve IT issues, support local and global operations, and assist with corporate team activities.

Ideal candidates have 1–2 years in IT support, strong problem-solving skills, and excellent English communication. Dutch is a plus; onboarding and a collaborative environment are offered.

Qualifications

• Fluent in English with excellent communication and customer service skills.
• 1–2 years of IT support or similar role.
• Strong understanding of computer systems and troubleshooting techniques.
• Quick learner with attention to detail, punctuality and proactive mindset.
• Solid analytical and problem-solving abilities.
• Ability to prioritize tasks and contribute to projects aligning technology with business strategy.

Responsibilities

• Serve as the IT SPOC for the Amsterdam office and coordinate with global IT support.
• Handle and resolve IT infrastructure tickets across OS, hardware, apps, and networking.
• Build and configure desktop hardware to department standards.
• Provide end-user support including for senior management.
• Maintain security compliance across end-user systems.
• Manage IT asset inventory and IMAC processes with asset management.
• Coordinate procurement and logistics for laptops and peripherals for EU regions.
• Support end-user computing projects aligned with business goals.

Skills

English fluency

Dutch (plus)

IT support experience

Troubleshooting

Analytical thinking

Prioritization

Job description

GEP Amsterdam, Amsterdam, North Holland, Netherlands

Full Time

Job Description

We are seeking a motivated and skilled IT Support Specialistto join our dynamic team. As a key member of our IT Infrastructureorganization, you will be responsible for managing and resolving a wide rangeof IT-related issues along with serving as an essential member of the Corporateteam in our Amsterdam office. This role is critical formaintaining a secure, efficient, and user-friendly technology environment,supporting both local and global operations and assisting with tasks relatedto the Corporate team.

Responsibilities

• Amsterdam Office SPOC: Serve as the Single Point of Contact(SPOC) for all IT and Corporate team related matters in the Amsterdam office.Ensure effective communication and coordination between the local team, globalIT support, and Corporate teams across the EU region. Provide hands-ontechnical support, manage user requests, maintain reliable IT operations, andassist with local Corporate team activities.
• Incident Management: Handle and resolve IT infrastructuretickets related to operating systems, hardware, applications, A/V support,asset management, networking, and tech tools. Ensure timely resolution in linewith defined SLAs using the designated ticketing system.
• Desktop Infrastructure: Build and configure computersaccording to departmental standards and ensure readiness for end users.
• User Management: Provide support to end users, includingsenior management and VIPs, ensuring high satisfaction and prompt issueresolution.
• Security Compliance: Maintain strong compliance across allend-user systems, consistently achieving high scores on security audits andparameters.
• Hardware Asset Inventory: Accurately manage changes to IThardware assets through the IMAC (Install, Move, Add, Change) process incollaboration with the asset management team.
• IT Asset Logistics: Coordinate procurement, shipment, andcommunication for laptops and peripherals for users in London and EU region.
• Project Contribution: Participate in and support end-usercomputing projects, aligning IT initiatives with broader business goals.

Requirements

• Fluent in English withexcellent communication and customer service skills (Dutch language is considered as a plus)
• 1–2 years of experience in IT support or a similar role
• Strong understanding of computer systems and troubleshootingtechniques
• Quick learner with attention to detail, punctuality and aproactive mindset
• Solid analytical and problem-solving abilities
• Ability to prioritize tasks and contribute effectively toprojects that align technology with business strategy

Job Snapshot

Updated Date

08/25/2026

Job ID

Job_504

Department

Networking and IT

Location

Location GEP Amsterdam, Amsterdam, North Holland, Netherlands

Employee Type

Full Time

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