Information Technology Support Technician

Pomeroy; Amsterdam; On-site; EUR 33,658 - 43,289; Full time

Job summary

A leading company is seeking an IT Support Technician to join their team in Amsterdam. This role offers an exciting opportunity to support a Fortune 500 client, ensuring their technology operates efficiently. Key responsibilities include troubleshooting, maintaining client systems, and delivering high-quality customer service. Ideal candidates will possess relevant experience and strong problem-solving skills.

Qualifications

• 3 years of experience in a field service representative or similar role.
• Strong technical equipment management skills.
• Familiarity with mobile tools and applications.

Responsibilities

• Collaborates with clients to identify and resolve technical issues.
• Performs installation and maintenance of client systems such as PCs and mobile phones.
• Develops and maintains client relationships.

Skills

Critical thinking

Problem-solving

Interpersonal skills

Time management

Job description

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Direct message the job poster from Pomeroy

Exciting Opportunity for IT Support Technicians – Join Our Team and Work with a Fortune 500 Client!

We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team. This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client’s technology runs smoothly and efficiently.

As an IT Support Technician, you will be responsible for ensuring that all technical and quality standards are met while delivering a high level of customer satisfaction. You will work closely with clients to identify issues and implement the best technical solutions, ensuring minimal disruption to their operations. Your ability to troubleshoot, maintain, and repair various systems will be crucial.

Main Accountabilities:

• Collaborates with clients to identify problems and develop effective technical solutions.
• Responds to or escalate calls within given timeframes. Performs installation and maintenance of client systems e.g. PCs, (mobile phones)
• Develops and maintains client relationships, identifying opportunities to expand service agreements.
• Assists in development of test and repair processes.
• Liaises with help desks, support centers etc.
• Performs trouble shooting and problem resolution.

Requirements and Qualifications:

• 3 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinking and problem-solving skills
• Team player with effective time-management skills.
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.

Join us in delivering high-quality IT support!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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