Internship - Telesales

The HEINEKEN Company; Amsterdam; Hybrid; EUR 7,000 - 8,000; Full time

Benefits offered by this job

€650 monthly internship allowance

2 vacation days per month

Commuting costs reimbursed if no student transport subscription

Job summary

The HEINEKEN Company in Amsterdam is seeking an intern for Telesales to develop a performance dashboard and engage with customers. You will work with the Global Customer Care Team to drive sales and enhance customer experience.

This full-time internship is set to start on September 1, 2026, and lasts for six months with a monthly allowance of €650. The position requires you to be enrolled in an educational institution in the Netherlands.

Qualifications

• You are a Master's student or Bachelor, preferably in Data Science, Finance or STEM studies.
• Fluent English language required.
• Strong communication and interpersonal skills.
• Excellent analytical skills.
• Experience with Excel and PowerPoint is required.

Responsibilities

• Define the baseline for telesales performance in line with strategy.
• Develop a blueprint for the telesales dashboard.
• Prepare or build an MVP in Power BI.
• Support the collection and analysis of data from multiple sources.

Skills

Fluent English language

Strong communication and interpersonal skills

Excellent analytical skills

Experience with Excel and PowerPoint

Interest in Customer Service/Sales

Education

Master’s student or Bachelor in Data Science, Finance or STEM

Tools

PowerBI

Job description

Internship – Telesales

HEINEKEN is on a journey to become the best-connected brewery in the world, starting with stronger customer connections. At Head Office, we are building a new telesales capability to proactively engage customers and drive sales as part of our Route to Consumer strategy. To measure performance and identify improvement opportunities, we need to establish a telesales performance and governance cycle, supported by a clear baseline. This internship focuses on defining that baseline and designing a dashboard blueprint.

Responsibilities

• Define the baseline for telesales performance in line with the strategy
• Develop a blueprint for the telesales dashboard
• Link existing reports and KPIs into one clear view
• Create a plan of action to create the dashboard
• Prepare or build an MVP in Power BI
• Create a governance drumbeat to embed the KPIs
• Support the collection, structuring, and analysis of data from multiple sources to generate meaningful insights and reporting. The dashboard will help customer care and telesales teams track KPIs, spot performance trends, and improve commercial effectiveness.

Your new team and workplace

This internship is part of the Global Customer Care Team, a relatively new team focused on building the capabilities and tools that support customer care. Customers contact customer care to place orders, share feedback, ask questions, or raise complaints. Our goal is to win in the market while delivering a superior customer experience. This internship focuses on telesales, which sits within customer care, and involves close collaboration with Global Sales, particularly the Route to Consumer team.

The unique you!

We believe everyone has unique talents, which is why we’re looking for you! Energy, drive and the ambition to grow are what make the difference at HEINEKEN. In addition, you bring:

• Master’s student or Bachelor, preferably in Data Science, Finance or STEM studies
• Fluent English language required
• Strong communication and interpersonal skills
• Excellent analytical skills
• Experience with Excel and Powerpoint is required, PowerBI is a plus
• Interest and/or experience in Customer Service/Sales field, Customer Centricity, HORECA, FMCG is always welcomed

Conditions of HEINEKEN

• You are enrolled at an educational institution for the entire duration of your internship and can provide proof of enrollment for the current academic year during your onboarding.
• In the case of non-EU nationality, you must be registered as an intern with a Dutch educational institution.
• In case of EU nationality, you may also be registered as an intern at educational institutions outside the EU.
• You reside in the Netherlands for the entire duration of your internship. Please note that HEINEKEN does not provide housing.
• You are in possession of a valid citizen service number (BSN).

Our Internship Conditions

• A full-time practice-oriented internship, starting on September 1, 2026
• The duration of the internship is 6 months (to be agreed upon with your internship supervisor)
• Your home office will be located in Schiphol and Amsterdam
• At HEINEKEN, we work with a hybrid model, typically spending three days a week at the office and two days working from home
• You will receive a monthly internship allowance of €650 gross based on a 40-hour workweek
• You will earn 2 vacation days per month (based on a full-time internship)
• If you do not have a public transport student subscription, your commuting costs will be fully reimbursed