Internship Guest Relations - Tivoli Doelen Amsterdam

Hesperia group; Amsterdam; Hybrid; EUR 7,800 - 10,000; Part time

Benefits offered by this job

Stipend 750€

Training program

Employee rates

F&B discounts

Friends & Family discounts

Team events

Job summary

Tivoli Doelen Amsterdam invites motivated students to join our Guest Relations team for an internship in the historic heart of Amsterdam. You will be a friendly touchpoint for guests, ensuring memorable stays and delivering the extraordinary Tivoli experience.

You will collaborate across departments, learn from our team, and gain insight into daily hotel operations while showcasing local city knowledge and guest-first hospitality.

Qualifications

• You are currently enrolled as a student.
• You have charisma and guest-facing presence.
• You are creative with an eye for detail.
• Going the extra mile makes you happy.
• Confident and able to resolve complaints.
• Knowledge of the city and local recommendations.

Responsibilities

• Be the point of contact for guests, especially VIPs, and for events.
• Inspire colleagues with new ideas and improve work processes.
• Give hotel and city tours to potential guests.
• Resolve complaints and maintain extraordinary guest experiences.

Skills

Guest relations

Communication skills

City knowledge

Problem solving

Teamwork

Education

Enrolled student

Job description

Internship Guest Relations - Tivoli Doelen Amsterdam

Date: Sep 11, 2026

Location: Amsterdam, NL The Netherlands

Department: Guest Relations

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long‑lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

Tivoli Doelen Amsterdamhotel is one of Amsterdam's oldest and finest five‑star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It won't surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandt's 'Night Watch' was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that 'extraordinary' guest experience.

Joining Tivoli Comes with Unique Advantages

• A compensation of €750 gross per month for all your hard work.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Key Contributions to Memorable Stays

This is the most all‑round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with an "Extraordinary" experience in a unique way. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

Your Talent, Our Tradition of Excellence

• You are currently enrolled as a student;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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