Internship Front Office - Tivoli Doelen Amsterdam

Hesperia group; Amsterdam; Hybrid; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Training by Minor Hotels University

Employee hotel rates

30% F&B discount

Friends & Family discount up to 25%

Team events

Growth opportunities

Job summary

Tivoli Hotels & Resorts, at Tivoli Doelen Amsterdamhotel in the historic heart of Amsterdam, is seeking a Front Office Intern. You will be part of a small team, handling guest interactions, administrative tasks, and front desk activities after training, while contributing to a memorable guest experience.

You are a current student, eager to work with international guests, fluent in English, and driven to deliver excellent service in a hospitality environment.

Qualifications

• You are currently enrolled as a student.
• You are an approachable person.
• You get energy from working with (international) guests.
• You have a perfect command of the English language.
• You always strive for perfect service.

Responsibilities

• Check in and check out guests after training and perform necessary front office actions.
• Maintain close contact with guests and provide information and assistance.
• Learn upselling techniques and handle guest complaints.
• Contribute to a positive team atmosphere to create memorable guest experiences.

Skills

English proficiency

Approachable

International guests

Attention to detail

Customer service

Education

Currently enrolled as a student

Job description

Department: Front Office

Location: Amsterdam, NL The Netherlands

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long‑lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivre experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

Tivoli Doelen Amsterdamhotel is one of Amsterdam's oldest and finest five‑star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. It won't surprise you that over three centuries, it has hosted royal and legendary guests, from Queen Victoria to the Beatles. Rembrandt's 'Night Watch' was painted to display within its walls. Our hotel is monumental and offers a classic contemporary look. The tram and metro stop Rokin is around the corner, as is Rembrandtplein. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that 'extraordinary' guest experience.

Joining Tivoli Comes with Unique Advantages

A compensation of €750 gross per month for all your hard work.

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Key Contributions to Memorable Stays

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

Your Talent, Our Tradition of Excellence

• You are currently enrolled as a student;
• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate, flexible and you have a perfect command of the English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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