Internship Guest Experience Host - NH Conference Centre Leeuwenhorst

NH Hotel Group; Noordwijkerhout; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross per month

Refer-a-friend bonus €500

Training via Minor Hotels University

Employee rates from €36

F&B discounts 30%

Team events

Grow within the company

Job summary

NH Conference Centre Leeuwenhorst invites you to join as a Guest Experience Host Intern. You’ll be embedded in daily hotel operations, helping guests from diverse backgrounds and ensuring memorable stays.

You’ll support event execution, connect guests with the right teams, and contribute to continuous service improvements with trainers and organizers. Fluency in Dutch and English is essential.

Qualifications

• Proficient in Dutch and English.

Responsibilities

• Oversee guest experience and assist guests with needs.
• Support the execution of major events and coordinate with trainers and organizers.
• Gather and respond to feedback to improve service quality.

Skills

Dutch

English

Customer service

Communication

Creativity

Attention to detail

Job description

Do you enjoy meeting people from all over the world and creating memorable experiences? At NH Conference Centre Leeuwenhorst, one of the largest conference hotels in the Netherlands, no two days are the same. From welcoming international guests and supporting large‑scale events to ensuring every stay exceeds expectations, this internship offers a unique opportunity to discover all aspects of hospitality in a dynamic and inspiring environment.

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for exceptional service and facilities. You will have the opportunity to provide guests with reliable experiences that combine value, location and your own human touch.

Your Benefits at NH Hotels

• A compensation of € 750 gross per month for all your hard work.
• Refer‑a‑friend bonus (€ 500).
• Free online and offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

The Guest Experience Host Internship is one of the most varied positions in the hotel. You are closely involved in daily operations, ensuring everything runs smoothly while taking care of guests’ needs and connecting them with the right people. You oversee the overall guest experience, handle feedback and challenges with confidence, and continuously look for ways to improve service quality. You also support the successful execution of major events, working closely with guests, trainers, and conference organizers.

What Makes You a Great Fit

• You are proficient in Dutch and English.
• You are available for a minimum duration of 4 months.
• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.