Internship Guest Relations - NH City Centre Amsterdam

Hesperia group; Amsterdam; Hybrid; EUR 7,600 - 9,100; Part time

Benefits offered by this job

Training program

Employee rates and discounts

Team events and growth opportunities

Job summary

NH Hotels & Resorts invites you to join the Guest Relations internship at NH City Centre Amsterdam. You will be the main contact for guests, including VIPs, and coordinate with events to ensure a personal, welcoming experience.

You will act as a link between departments, drive improvements, and share insights about the hotel and the city. The internship includes tours, feedback handling, and strong guest service exposure in a dynamic team.

Qualifications

• Currently enrolled as a student.
• Charisma and ability to engage with guests.
• Creativity and attention to detail.
• Willingness to go the extra mile.
• Confidence in resolving guest issues.
• Passion for helping guests and knowing the city.

Responsibilities

• Act as main point of contact for guests, especially VIPs and event contacts.
• Bridge between departments to surprise and delight guests.
• Contribute ideas and improve daily processes.
• Provide hotel tours and handle feedback/complaints.
• Share knowledge about the hotel and the city.

Skills

Student status

Charisma

Creativity

Attention to detail

Customer service

Problem solving

City knowledge

Education

Currently enrolled student

Job description

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Internship Guest Relations - NH City Centre Amsterdam

Date: Aug 23, 2026

Location: Amsterdam, NL The Netherlands

Department: Guest Relations

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A compensation of €750 gross per month for all your hard work.

Free online & offline training organized by our own Minor Hotels University Northern Europe.

Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

Your Roleat aGlance

This is one of the mostwell‑rounded internships you can imagine. You are involved everywhere in the hotel and quickly get to know both our guests and your colleagues. You are the main point of contact for our guests, especially our VIP guests,and for event contacts, making sure every interaction feels personal and welcoming.

You act as an important link between departments, always looking for creative ways to surprise and delight our guests. You actively contribute ideas, improve daily processes, ensure all areas look their best, and help deliver an extraordinary guest experience. In addition, you give hotel tours, handle guest feedback and complaints, and proudly share your knowledge of the hotel and the city.

What Makes You a Great Fit

• You are currently enrolled as a student;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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