Internship Front Office - NH Den Haag

NH Hotel Group; Den Haag; On-site; EUR 8,370; Full time

Benefits offered by this job

€750 gross monthly compensation

Refer-a-friend bonus (€500)

Free online & offline training

Employee hotel rates from €36

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events and holiday parties

Job summary

A leading hotel chain in Den Haag is looking for a Front Office Intern to represent the hotel and provide excellent experiences for guests. Responsibilities include managing check-ins and check-outs, answering guest inquiries, and fostering a welcoming atmosphere. Ideal candidates are students available to start immediately, outgoing, and fluent in English. Join us for competitive compensation and growth opportunities within our global company.

Qualifications

• You are currently enrolled as a student.
• Available to start as soon as possible.
• A fluent command of English is required; Dutch is preferable.

Responsibilities

• Check in and out guests independently after training.
• Provide information and assistance to guests.
• Create a welcoming team atmosphere.

Skills

Working with (international) guests

Flexibility

Accuracy

Upselling

Complaint handling

Education

Student status

Job description

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• Refer-a-friend bonus (€500).
• Free online & offline training organized by our own University.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and perform all administrative actions necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions, and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. Most importantly, you will create a great team atmosphere, so all guests are welcomed with a smile.

What Makes You a Great Fit

• You are a student.
• You are available to start as soon as possible.
• You are an approachable person.
• You get energy from working with (international) guests.
• You are accurate and flexible.
• You have a perfect command of the English language; Dutch is an advantage.
• You always strive for perfect service.