Internship Front Office - NH Collection Amsterdam Barbizon Palace

Hesperia group; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

Training provided by Minor Hotels

Staff discounts across NH hotels

Team building events

Career growth opportunities

Job summary

NH Collection Amsterdam Barbizon Palace is seeking a Front Office Intern to assist in delivering exceptional guest experiences in a landmark property. After training, you will assist with check-in/out and a range of front desk tasks while learning upselling and guest service skills.

You will be part of a team that values hospitality, accuracy and a welcoming atmosphere, with opportunities to grow within Minor Hotels across Europe and beyond.

Qualifications

• Interest in hospitality and guest service.
• Willingness to learn front office operations.
• Able to communicate in Dutch and English.

Responsibilities

• Check guests in and out after training period.
• Handle front office administrative tasks.
• Provide guests with information and upsell where appropriate.
• Maintain a welcoming team atmosphere.

Skills

Approachability

Interacting with international guests

Accuracy

Flexibility

Dutch & English proficiency

Customer service

Job description

Internship Front Office - NH Collection Amsterdam Barbizon Palace

Location: Amsterdam, NL The Netherlands

Department: Front Office

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Your Benefits at NH Collection

A compensation of € 750 gross per month for all your hard work.

Free online & offline training organized by our own Minor Hotels University Northern Europe.

Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

Your Day-to-Day at NH Collection

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

Excellence begins with you – Your qualities

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate and flexible;
• You have a perfect command of the Dutch and English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.