Intern: Conversational Banking & AI Experience

ING Bank Personeel; Amsterdam; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

€700 internship allowance

Laptop provided

Hybrid work arrangement

Professional development and cross‑d部?

Job summary

ING Bank is offering an internship in the Conversational Banking program in Amsterdam. You will contribute to developing conversational experiences and exploring AI capabilities to improve customer journeys and banking accessibility.

Responsibilities include analyzing customer journeys, creating presentations, and supporting governance tasks. The program emphasizes curiosity, learning, and taking ownership in a collaborative, innovative environment.

Qualifications

• Enrolled at a Dutch university (or EU university for EU passport holders).
• Strong curiosity and willingness to learn with a proactive attitude.
• Ability to translate complex topics into simple ideas and support governance activities.

Responsibilities

• Explore customer needs, market developments and AI capabilities relevant to Conversational Banking.
• Analyse customer journeys to identify opportunities to simplify banking.
• Create clear presentations and recommendations from findings for next steps.
• Support the program manager with governance tasks, status updates and program communication.

Skills

Curiosity

Analytical thinking

Presentation

Cross-functional work

Ownership

Job description

ING Bank is offering an internship in the Conversational Banking program in Amsterdam. You will contribute to developing conversational experiences and exploring AI capabilities to improve customer journeys and banking accessibility.

Responsibilities include analyzing customer journeys, creating presentations, and supporting governance tasks. The program emphasizes curiosity, learning, and taking ownership in a collaborative, innovative environment.