Intern, Conversational Banking & AI Innovation

ING; Amsterdam; Hybrid; EUR 7,100 - 8,500; Part time

Benefits offered by this job

Internship allowance

Laptop provided

Hybrid working

Personal growth opportunities

Informal environment

Job summary

ING is offering an internship in the Conversational Banking program within the Transformation Office NL in Amsterdam. You will work with experienced colleagues across disciplines to translate customer and business needs into concrete ideas, experiments and improvements.

As an intern you’ll explore AI-enabled conversational experiences, analyze customer journeys, and help prepare clear presentations for governance updates.

Qualifications

• Must be enrolled at a Dutch university (or EU university for EU passport).
• Demonstrates curiosity and ability to turn insights into actions.
• Ability to translate complex topics into simple ideas for stakeholders.

Responsibilities

• Explore customer needs, market developments and AI capabilities relevant to Conversational Banking.
• Analyze customer journeys and interactions to improve banking experiences.
• Create clear presentations and recommendations for next steps.

Skills

Analytical thinking

Curiosity

Presentation skills

Cross-disciplinary collaboration

Job description

ING is offering an internship in the Conversational Banking program within the Transformation Office NL in Amsterdam. You will work with experienced colleagues across disciplines to translate customer and business needs into concrete ideas, experiments and improvements.

As an intern you’ll explore AI-enabled conversational experiences, analyze customer journeys, and help prepare clear presentations for governance updates.