Internship Conversational Banking

ING Bank Personeel BV; Amsterdam; Hybrid; EUR 7,800 - 11,000; Full time

Benefits offered by this job

Internship allowance 700 EUR

Laptop provided

Hybrid work

Personal growth

Job summary

ING NL Transformation Office offers an internship in the Conversational Banking program. You will help turn customer and business needs into ideas, experiments, and improvements, collaborating with colleagues from multiple disciplines.

You will explore AI capabilities, analyze customer journeys, and support governance communications, while enjoying a hybrid work setup and an internship allowance. Enrollment at a Dutch or EU university is required.

Qualifications

• Currently enrolled at a Dutch university or EU university for EU passport holders.
• Ability to analyze customer journeys and interactions.
• Interest in AI capabilities and conversational interfaces.

Responsibilities

• Develop and improve conversational experiences for customers.
• Analyze customer journeys to identify opportunities for simpler banking interactions.
• Create clear presentations and recommendations to share findings and shape next steps.
• Support program governance, draft status updates, and handle program communications.

Skills

Curiosity

Analytical thinking

Education

University student (Dutch or EU)

Job description

The team You’ll be part of the Transformation Office NL. The Conversational Banking program is about making banking simpler and more intuitive by enabling customers to interact with ING through natural conversations. The team programs delivers solution with new technologies such as AI and conversational interfaces to improve customer journeys, make banking more accessible and create new ways for customers to get things done. As an intern, you will work alongside experienced colleagues from different disciplines and contribute to real challenges and opportunities. You will help turn customer and business needs into concrete ideas, experiments, and improvements.

Roles and responsibilities

As an intern in the Conversational Banking program, you will contribute to developing and improving conversational experiences for our customers. Your day-to-day activities will include:

• Exploring customer needs, market developments and new AI capabilities relevant to Conversational Banking.
• Analysing customer journeys and interactions to identify opportunities to make banking easier and more intuitive.
• Creating clear presentations and recommendations to share your findings and help shape next steps.
• Supporting the senior program manager with executing the program governance, drafting status updates, and taking care of program communication.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Turn curiosity into insights by exploring customer behaviour, technology and emerging AI developments. Translate complex topics into simple ideas that can improve the customer experience. Use analytical thinking to structure problems, evaluate opportunities and draw clear conclusions. Experiment and learn quickly, using feedback and data to improve your ideas. Work effectively with different disciplines and communicate your ideas clearly and convincingly. Take ownership of your work and proactively turn opportunities into tangible results.

Rewards and benefits

• Internship allowance of 700 EUR based on 36 hours work week
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Requirements

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).