Hybrid Internship: Conversational Banking & AI

ING Hubs Türkiye; Amsterdam; Hybrid; EUR 7,800 - 11,000; Full time

Benefits offered by this job

Internship allowance 700 EUR

Laptop provided

Hybrid work

Personal growth

Job summary

ING NL Transformation Office offers an internship in the Conversational Banking program. You will help turn customer and business needs into ideas, experiments, and improvements, collaborating with colleagues from multiple disciplines.

You will explore AI capabilities, analyze customer journeys, and support governance communications, while enjoying a hybrid work setup and an internship allowance. Enrollment at a Dutch or EU university is required.

Qualifications

• Currently enrolled at a Dutch university or EU university for EU passport holders.
• Ability to analyze customer journeys and interactions.
• Interest in AI capabilities and conversational interfaces.

Responsibilities

• Develop and improve conversational experiences for customers.
• Analyze customer journeys to identify opportunities for simpler banking interactions.
• Create clear presentations and recommendations to share findings and shape next steps.
• Support program governance, draft status updates, and handle program communications.

Skills

Curiosity

Analytical thinking

Education

University student (Dutch or EU)

Job description

ING NL Transformation Office offers an internship in the Conversational Banking program. You will help turn customer and business needs into ideas, experiments, and improvements, collaborating with colleagues from multiple disciplines.

You will explore AI capabilities, analyze customer journeys, and support governance communications, while enjoying a hybrid work setup and an internship allowance. Enrollment at a Dutch or EU university is required.