Internship Conversational Banking

ING Bank Personeel; Amsterdam; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

€700 internship allowance

Laptop provided

Hybrid work arrangement

Professional development and cross‑d部?

Job summary

ING Bank is offering an internship in the Conversational Banking program in Amsterdam. You will contribute to developing conversational experiences and exploring AI capabilities to improve customer journeys and banking accessibility.

Responsibilities include analyzing customer journeys, creating presentations, and supporting governance tasks. The program emphasizes curiosity, learning, and taking ownership in a collaborative, innovative environment.

Qualifications

• Enrolled at a Dutch university (or EU university for EU passport holders).
• Strong curiosity and willingness to learn with a proactive attitude.
• Ability to translate complex topics into simple ideas and support governance activities.

Responsibilities

• Explore customer needs, market developments and AI capabilities relevant to Conversational Banking.
• Analyse customer journeys to identify opportunities to simplify banking.
• Create clear presentations and recommendations from findings for next steps.
• Support the program manager with governance tasks, status updates and program communication.

Skills

Curiosity

Analytical thinking

Presentation

Cross-functional work

Ownership

Job description

The team

You'll be part of the Transformation Office NL. The Conversational Banking program is about making banking simpler and more intuitive by enabling customers to interact with ING through natural conversations. The team programs delivers solution with new technologies such as AI and conversational interfaces to improve customer journeys, make banking more accessible and create new ways for customers to get things done.

Roles and responsibilities

As an intern in the Conversational Banking program, you will contribute to developing and improving conversational experiences for our customers. Your day-to-day activities will include:

• Exploring customer needs, market developments and new AI capabilities relevant to Conversational Banking.
• Analysing customer journeys and interactions to identify opportunities to make banking easier and more intuitive.
• Creating clear presentations and recommendations to share your findings and help shape next steps.
• Supporting the senior program manager with executing the program governance, drafting status updates, and taking care of program communication.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

• Turn curiosity into insights by exploring customer behaviour, technology and emerging AI developments.
• Translate complex topics into simple ideas that can improve the customer experience.
• Use analytical thinking to structure problems, evaluate opportunities and draw clear conclusions.
• Experiment and learn quickly, using feedback and data to improve your ideas.
• Work effectively with different disciplines and communicate your ideas clearly and convincingly.
• Take ownership of your work and proactively turn opportunities into tangible results.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You'll do a lot and learn a lot - not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You'll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking - put simply, it's a great start to your career.