Interim Front Office Manager - Full-time - NH Utrecht

Hesperia group; Utrecht; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Employee hotel rates

Shop discounts

Team events

Career growth

Job summary

NH Hotels & Resorts in Utrecht is seeking an Interim Front Office Manager to lead the Front Office team, ensuring exceptional service from guest arrival to departure. You will be the main contact for guest matters, concierge services, and Front Office administration, while coaching your team to deliver consistent high-quality experiences.

The role demands hands-on leadership, a focus on guest satisfaction, and collaboration with other departments to ensure an outstanding stay in a modern setting.

Qualifications

• Experience as (Assistant) Front Office Manager.
• Fluency in English; Dutch is an advantage.
• Open personality with attention to detail.
• Willing to work in an interim role.

Responsibilities

• Lead the Front Office team with professional and disciplinary responsibility.
• Act as the main guest contact for front desk, concierge, and administration.
• Monitor guest satisfaction and upselling performance to improve results.
• Collaborate with Hotel Management and other departments to ensure smooth operations.

Skills

Guest service

Leadership

Coaching

English language

Dutch language advantage

Job description

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Date: Aug 30, 2026

Location: Utrecht, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As an Interim Front Office Manager (f/m/d), you will lead the Front Office team with full professional and disciplinary responsibility, driving high performance, fostering strong team spirit, and ensuring exceptional service standards that create memorable guest experiences.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from€36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 8.

Your Roleat aGlance

As Front Office Manager you create a welcoming, professional, and smooth guest experience from arrival to departure, setting the tone for the hotel’s daily operations. You act as the main point of contact for guest‑related matters, concierge services, and Front Office administration. With a hands‑on leadership style, you motivate, coach, and develop your team to deliver consistent quality and memorable service. You closely monitor service standards, guest satisfaction, and upselling performance, always looking for opportunities to improve results.As a member of the Hotel Management Team, you actively contribute to the overall success of the hotel, working together with other departments to ensure an efficient operation and an outstanding guest experience in a fresh, modern environment.

What Makes You a Great Fit

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;

You are a ‘Natural Host’ and have some years’ experience as (Assistant) Front Office Manager ;

You are an energetic person , you are a coach to your team and you are able to motivate the m to go the extra mile for the guests ;

Together with your team, you will make sure every guest has a fantastic stay in our hotel;

You have a good command of the English language; Dutch is an advantage.

Y ou know your way with figures. You have an open personality, eye for detail and you do not back away for a challenge (or two).

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.