Desk Manager - Full-time - NH Arnhem Rijnhotel

Hesperia group; Arnhem; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

End of year bonus

Employee rates

Training & development

Team building events

Career growth opportunities

Job summary

NH Arnhem Rijnhotel is seeking a Desk Manager to lead the Front Office and ensure exceptional guest experiences in a dynamic, international setting. You will guide a welcoming team and collaborate across departments to deliver smooth service during the hotel’s exciting reopening.

The ideal candidate has receptionist experience or prior desk manager/supervisor roles, strong English, and good computer systems knowledge.

Qualifications

• Experience as a receptionist is a plus and desk manager/supervisor experience is advantageous.
• You are a natural host with a proactive mindset and strong guest-focus.
• Good prioritization and accuracy; computer systems knowledge is a plus.

Responsibilities

• Lead the Front Office to deliver seamless guest experiences at every touchpoint.
• Coach and motivate the Front Office team to maintain high service standards.
• Collaborate across departments to create memorable stays and smooth operations.
• Support the opening of a newly renovated NH Arnhem Rijnhotel and shape team culture.

Skills

Hospitality

Guest service

English proficiency

Team leadership

Hotel computer systems

Job description

Location: Arnhem, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Do you have a passion for hospitality and enjoy making guests feel welcome? As part of our Front Office team, you will play a key role in creating unforgettable guest experiences while working in a dynamic international environment.

NH Arnhem Rijnhotel will reopen this November following a complete renovation. Join us in this exciting new beginning and help shape the guest experience in a beautifully renewed hotel from day one.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Competitive salarybased on your experience, starting fromHoreca CLA Scale 6.

Your Role at a Glance

As Desk Manager, you will be the driving force behind a seamless guest experience, leading by example and ensuring the Front Office team delivers exceptional service at every touchpoint. You thrive in a dynamic environment, balancing operational excellence with genuine hospitality, while coaching and motivating your team to achieve their best. Working closely with other departments, you will play a key role in creating memorable stays for our guests and maintaining the high standards that NH Hotels & Resorts is known for. What makes this opportunity even more exciting is that you will be joining a newly renovated hotel opening its doors in November. This gives you the unique chance to work in a fresh, modern setting and help shape the guest experience, team culture, and operational success from the very beginning.

What Makes You a Great Fit

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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