Desk Manager - Full-time - NH Arnhem Rijnhotel

Minor Hotels Europe & Americas; Arnhem; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Training program

Year-end bonus

Referral bonus

Employee discounts

Team events

Career growth

Job summary

NH Arnhem Rijnhotel is seeking a Desk Manager to lead the Front Office team and elevate guest service at a newly renovated hotel opening in November.

You will drive operational excellence, coach staff, and ensure a warm, welcoming guest experience while coordinating with other departments for smooth, memorable stays.

Qualifications

• Proven experience in Front Office leadership or supervisory roles.
• Strong command of English, plus good computer skills.
• Able to coach and motivate a team to deliver exceptional guest service.

Responsibilities

• Lead the Front Office team to deliver seamless guest experiences across the hotel.
• Collaborate with other departments to ensure memorable stays and high service standards.

Skills

Front Office experience

Reception background

Team leadership

English communication

Tools

PMS software

Job description

Requisition ID7255-Posted08/18/2026-Front Office-The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-east, innovative, reliable and friendly.

Do you have a passion for hospitality and enjoy making guests feel welcome? As part of our Front Office team, you will play a key role in creating unforgettable guest experiences while working in a dynamic international environment.

NH Arnhem Rijnhotel will reopen this November following a complete renovation. Join us in this exciting new beginning and help shape the guest experience in a beautifully renewed hotel from day one.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Competitive salarybased on your experience, starting fromHoreca CLA Scale 6.

Your Roleat aGlance

AsDesk Manager, you will be the driving force behind a seamless guest experience, leading by example and ensuring the Front Office team delivers exceptional service at every touchpoint. You thrive in a dynamic environment, balancing operational excellence with genuine hospitality, while coaching and motivating your team to achieve their best. Working closely with other departments, you will play a key role in creating memorable stays for our guests and maintaining the high standards that NH Hotels & Resorts is known for. What makes this opportunity even more exciting is that you will be joining anewly renovated hotel opening its doors in November. This gives you the unique chance to work in a fresh, modern setting and help shape the guest experience, team culture, and operational success from the very beginning.

What Makes You a Great Fit

• Your goal is to give every guest an “Extraordinary” experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.