Intercompany Export Specialist

Medtronic; Heerlen; On-site; EUR 42,000 - 54,000; Full time

Job summary

Medtronic in Heerlen, Netherlands is seeking an export and order management specialist to join our logistics team. This role focuses on handling stock transfer orders, coordinating with international distribution centers, and ensuring timely shipments with accuracy and compliance.

You will work with SAP and ERP tools, communicate with global stakeholders, and drive improvements using data and KPIs. A proactive, customer‑focused professional with HBO level is preferred.

Qualifications

• 2+ years' experience in export-related customer care/service, order management or logistics.
• Fluent in English language in word and writing.
• HBO level thinking and problem-solving mindset.
• Pro-active communication with stakeholders across regions.
• Strong data and KPI-driven mindset.

Responsibilities

• Be the first contact for inquiries from Distribution Centers across regions.
• Enable smooth order and shipment processes for stock transfer orders.
• Create and monitor stock transfer orders and deliveries in ERP systems (SAP).
• Provide daily/weekly updates on open orders, deliveries and shipments.
• Follow up on service complaints with root-cause investigation and timely resolution.
• Coordinate issues with other teams and drive process improvements.
• Attend regular stakeholder calls to discuss processes and agreements.

Skills

Customer care

Order management

Logistics

English fluency

Communication

Data analysis

Problem solving

Education

HBO level

Tools

SAP

MS Office

Job description

Flexible Work Arrangement

Heerlen, Limburg, Netherlands

Full time

R71666

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists?

Responsibilities may include the following and other duties may be assigned:

The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department.

• You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy.

• You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way.

• You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems.

• You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers.

• You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint.

• You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues.

• You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.

Required knowledge and experience:

• HBO work & thinking level

• 2+ years' experience in export-related customer care/service, order management or logistics

• Fluent in English language in word and writing

• Customer focus and can-do mindset

• Excellent communication skills (verbal and written)

• Computer literacy (MS-Office and ERP systems)

• Strong sense of responsibility and high flexibility

• Able to prioritize in a constantly changing environment and to deal with stress

• Pro-Active role in communicating with all parties involved in regional processes, and identify needs

• Analytical, problem solving and decision-making skills

• Result orientation by using data, KPI's/Metrics and making active use of tools