Associate Intercompany Export Specialist

KRK Medtronic BV (NLT); Heerlen; On-site; EUR 43,000 - 64,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive benefits package

Job summary

Medtronic is seeking an Associate Intercompany Export Specialist to support stock transfer orders across multiple regions from Heerlen, NL. You will ensure smooth order processing, timely shipments, and strong stakeholder communication in a fast-paced global team.

This full-time role requires 2+ years in export-related customer care or logistics, excellent English skills, and proficiency with MS-Office and ERP systems.

Qualifications

• 2+ years’ experience in export-related customer care/service, order management or logistics.
• Fluent in English (spoken and written).
• Strong customer focus and can-do mindset.
• Excellent communication skills (verbal & written).
• Proficient in MS-Office and ERP systems.

Responsibilities

• Act as the first contact for inquiries from distribution centers across regions.
• Create and monitor stock transfer orders and deliveries in SAP.
• Manage open orders, aging orders, and lead times; provide status updates.
• Coordinate with multiple teams to resolve issues and improve processes.

Skills

Export experience

Intercompany/Exports

Customer care

Order management

Logistics

English fluency

Communication skills

MS-Office & ERP

Excel & PowerPoint

Analytical thinking

KPI/Metrics

Lean Sigma / CAP

Emerging markets knowledge

Tools

ERP systems (SAP)

MOS

CAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? This and more are offered in our Export, Intercompany & Specialized Services department. We are currently looking for a full-time customer-focused, proactive and accurate Associate Intercompany Export Specialist, we ensure excellent quality, swift delivery and ultimately our patients' safety and health!

Responsibilities may include the following and other duties may be assigned

The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy. You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way. You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems. You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers. You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint. You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues. You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.

Required knowledge and experience

HBO work & thinking level 2+ years’ experience in export-related customer care/service, order management or logistics Fluent in English language in word and writing Customer focus and can-do mindset Excellent communication skills (verbal and written) Computer literacy (MS-Office and ERP systems) Strong sense of responsibility and high flexibility Able to prioritize in a constantly changing environment and to deal with stress Pro-Active role in communicating with all parties involved in regional processes, and identify needs Analytical, problem solving and decision-making skills Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like MOS, CAP and Lean Sigma We would prefer if you had experience with Emerging Markets and/or Intercompany and was proficient in using Excel and PowerPoint.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 42,640.00 EUR - 63,960.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.